Clinical Leader | Full Time | Intermediate Care Units (PCU/4E)

Concord Hospital • Concord, NH

12d • Onsite

About The Position

Under the general direction of the Nurse Manager, the Clinical Leader is responsible for the day to day oversight of clinical operations and clinical staff, ensuring quality patient care, access and department goals are met and sustained. The clinical leader is responsible for ensuring education/training and development plans for staff to optimize clinical outcomes and engagement. This position supervises an average of 30 staff members. Reporting directly to the Nurse Manager, and in collaboration with the Administrative Director and Medical leadership, the Clinical Leader is responsible for operational productivity, flow and access, fiscal and human resource management and development and engagement of workforce. Specifically, the Clinical Leader will effectively supervise staffs; elevate issues to the Manager to ensure resolution; facilitate high levels of patient and employee engagement to improve the overall patient experience; ensure policies and protocols are followed; assist with budget and payroll; maintain clinical competency with direct patient care worked/productive time to support clinical services. . Education Four years of formal training or education beyond the high school level (e.g., Bachelor’s Degree). Certification, Registration & Licensure Licensure: Active Registered Nurse through the New Hampshire Board of Nursing Certification: Basic Life Support (BLS), other certifications as indicated for specialty. Experience Minimum of five years as a Registered Nurse and minimum of one year in a leadership/supervisory role. Demonstrated ability to utilize nursing process in clinical/management.

Requirements

• Four years of formal training or education beyond the high school level (e.g., Bachelor’s Degree).
• Licensure: Active Registered Nurse through the New Hampshire Board of Nursing
• Certification: Basic Life Support (BLS), other certifications as indicated for specialty.
• Minimum of five years as a Registered Nurse and minimum of one year in a leadership/supervisory role.
• Demonstrated ability to utilize nursing process in clinical/management.

Responsibilities

• Supervises clinical staff, including nurses, LNA/technicians, HUCS.
• Recruits, retains and manages performance.
• Supervises the daily activities of the department and provides on-site leadership.
• Ensures proper scheduling and coverage.
• Creates, implements and maintains financial performance efficiency and productivity targets.
• Develops and implements clinical protocols and work flows and monitors compliance with regulations required by DNV, OSHA, CLIA and other regulatory bodies.
• Responsible for ensuring competency, educational/training, growth and development of staff.
• Manages general onboarding and orientation activities and ensures communications are documented.
• Conducts annual performance evaluation of staff in collaboration with Manager.
• Responsible for customer relations and service recovery.
• Maintains an account of staff attendance and reliability.
• Processes payroll in accordance with best practices.
• Establishes positive working relationships with providers and other leadership teams.
• Demonstrates a high level of professionalism toward patients, providers, staff, peers and administrators reflective of Concord Hospital Service Behaviors.
• Accountable for effective and timely communication.
• Takes responsibility for individual performance goals.
• Other clinical and managerial duties as defined in collaboration with manager and director.

Benefits

• Health insurance and dental benefit Available to full-time (30+ hours) and part-time employees (20-29 hours)
• Wellness programs
• Life/LTD insurance
• 403B retirement savings account with employer contribution
• Tuition reimbursement
• On-site childcare
• Complimentary on-site employee fitness center
• Paid time off
• Career development
• Employee Activities Committee
• Military Program (offering a supportive environment for those serving or who served in the armed services)
• Streamlined military leave process
• Enhanced military leave policy
• Enrichments to benefits and paid-time-off
• Organizational resources committed to employees and their families
• Education for employees and managers
• Recognition of service

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level