Clinical Laboratory Associate 4, Laboratory Service Center - Evenings

University of Chicago Medicine•Harvey, IL

7h•Onsite

About The Position

Join Ingalls Memorial Hospital , as a Clinical Lab Associate 4 in the Lab Services Center In this role as a Clinical Lab Associate 4 , you will work in partnership with other laboratory team members and departments, patient care services, and other hospital departments.. The Lab Services Center are available for urgent or standard result times. We can analyze specimens at the cellular, chemical, endocrinological or immunologic levels. Through numerous lab specialties and processes, we offer an expansive array of tests performed by experienced laboratory professionals to provide insights on your health. Job Summary Under the leadership of the Director of Laboratory Services and Laboratory Supervisors, performs assigned supportive work in the delivery of patient care, involving multiple office, clerical and technical duties. Interacts, intervenes, and problem solves to ensure exceptional customer service by greeting patients, responding to telephone inquiries, phones/faxes and distributes test results. Processes human specimens for delivery to laboratory departments for testing. Performs limited number of technical procedures, for which training has been given and competency demonstrated. Performs blood specimen collection within compliance of Federal Regulatory Guidelines. Demonstrates necessary skills and knowledge through competencies for specific skills; all appropriate to the age of patients served as delineated by competency tools. Performs other duties as assigned.

Requirements

Must have completed high school or equivalent
Must have completed accredited phlebotomy course or program
Must have the equivalent of 6-months full-time employment involving phlebotomy, and/or laboratory, medical or clerical experience, with emphasis on customer service.
Performance of phlebotomy and/or cardiology skills valid as assessed by competency tools with a minimum pass rate of 80 percent is mandatory.
Familiarity with medical terminology and basic computer skills are essential.
Successful completion of accredited phlebotomy program or certification
Effective interpersonal skills in dealing with patients, families, and co-workers.
Ability to function effectively in an extended team environment.
Ability to resolve conflict effectively.
Ability to work in a fast-paced, time critical department.
Ability to give and receive feedback

Responsibilities

Delivers samples to appropriate departments within acceptable time limits
Monitors for completion of STAT out-patient tests and promptly notifies referring physician/agency
Ensures timely registration of specimens, and handling of special accounts
Ensures timeliness in relay of patient results by investigating delays and monitoring for completion of specimen collection and resulting
Performs all venipunctures and specimen collections following policies and procedures of the Department of Laboratory Services at satellites of the laboratory, and/or at client offices while providing excellent customer service
Handles specimens upon receipt in lab following the policies and procedures of the Department of Laboratory Services
Prepares specimens to be sent to outside reference laboratories in accordance with requirements specified for each referral laboratory
Ensures outpatients receive excellent customer service when presenting at the laboratory for specimen collection.
Ensures proper registration and ordering of tests
Performs registration of patient into patient financial system or LIS system according to procedure to ensure correct billing.