Monitors, assesses, organizes and coordinates the daily activities of co-workers to ensure a smooth and continuous Laboratory workflow overall, or within an assigned area. Duties routinely include staff scheduling, arranging coverage for staff absences, assigning work, prioritizing work, directing problem-solving and troubleshooting, ensuring shift-to-shift continuity, and managing customer complaints or inquiries. Plays a lead role in the development and implementation of new policies, procedures and protocols to streamline workflow, improve efficiency, and enhance the safety and reliability of testing. Trains and assesses the competency of co-workers. Provides guidance and direction to staff, enabling the accurate, timely and efficient completion of instrument maintenance, quality control, non-conforming event management and records management. Provides constructive feedback and recognition to peers, reinforcing Sutter's values and focusing the team's efforts on providing safe, reliable care. Serves as the liaison between Clinical Laboratory Manager and staff, physicians, patients, family and other hospital staff, leading communication huddles and other structured team meetings (e.g. Daily Engagement). Routinely performs all duties of a Clinical Laboratory Scientist, in one or more areas of the Laboratory. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure patient privacy and maintain the highest level of safety and reliability in testing. These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development). Job Description modifications for union represented position are subject to CBA guidelines.