Clinical Lab Assistant II - Non Phlebotomy (Per Diem- Client Services)

EvergreenHealth•Kirkland, WA

5d•$26 - $39

About The Position

Responsible for delivering exceptional customer service by providing fast and accurate information upon request. Exhibits problem-solving skills in order to promote efficient customer service and client satisfaction. Interacts daily with other members of the healthcare team to include laboratory and hospital personnel and must maintain a broad knowledge base.

Requirements

High school diploma or equivalent
Certification from an approved laboratory-training program with successful completion of a required internship preferred, or relevant work experience.
3 years of experience working in a clinical laboratory role
Medical terminology

Nice To Haves

Previous training and competence in dealing with unique needs in the range of customer service situations with clinicians and their office staff.
Working knowledge of the various government regulations specifically Medicare and the Washington state medical Test Site regulations. Working knowledge of the College of American Pathologists (ASCP) and the Joint Commission (TJC) inspection criteria.

Responsibilities

Answer and navigate calls with accuracy, efficiency, and courtesy using the best customer service tactics and practices.
Uses the laboratory information system or other reference laboratory’s web-based applications to independently solve complex issues in a sensitive, caring, and timely manner.
Keeps accurate records of all calls and both written and verbal requests; provides call statistics to the Outreach supervisor.
Has the necessary knowledge in phlebotomy collection to assist callers in proper collection and processing procedures acts as a resource to co-workers, clients and patients for general lab questions and directs any complex technical questions to the appropriate personnel.
Performs other duties as assigned.