Clinical Lab Assistant II Non-Phlebotomist - Microbiology Lab - Per Diem

EvergreenHealth • Kirkland, WA

68d • $25 - $39

About The Position

Responsible for delivering exceptional customer service by providing fast and accurate information upon request. Exhibits problem-solving skills to promote efficient customer service and client satisfaction. Interacts daily with other members of the healthcare team to include laboratory and hospital personnel and must maintain a broad knowledge base.

Requirements

• High school diploma or equivalent
• 3 years of experience working in a clinical laboratory role
• Certification from an approved laboratory-training program with successful completion of a required internship preferred, or relevant work experience
• Medical Terminology

Nice To Haves

• Previous training and competence in dealing with unique needs in the range of customer service situations with clinicians and their office staff.
• Working knowledge of the various government regulations specifically Medicare and the Washington state medical Test Site regulations.
• Working knowledge of the College of American Pathologists (ASCP) and the Joint Commission (TJC) inspection criteria.

Responsibilities

• Answer and navigate calls with accuracy, efficiency, and courtesy using the best customer service tactics and practices.
• Use the laboratory information system or other reference laboratory’s web-based applications to independently solve complex issues in a sensitive, caring and timely manner.
• Keeps accurate records of all calls and both written and verbal requests; provides call statistics to department management.
• Acts as a resource to co-workers, clients and patients for general lab questions and directs any complex technical questions to the appropriate personnel.
• Performs other duties as assigned.

Benefits

• Washington Paid Sick Leave (WPSL)
• Participation in 457(b) retirement plan
• Free parking
• Cafeteria & Gift Shop Discount

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees