Clinical Informatics Specialist

Public Health Management-posted 4 months ago

Full-time

Philadelphia, PA

1,001-5,000 employees

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The Clinical Informatics Specialist's primary roles are to provide project management, software support and training for the PHMC Health Network's clinical systems, electronic medical record (EMR), and other applications. This position regularly trains clinical staff and works both remotely and on site. Special and seasonal projects are typical for this role in partnership with the Director of Business Analytics, department co-workers, clinical staff, PHMC IT staff and outside contractors. This is a full-time position in the PHMC Health Network that reports to the Director of Business Analytics. Shift: Monday -Friday; 8:30am-5:00pm 3 days in office 2 days remote.

Updating and maintaining our clinical content repository and testing product features and EHR workflows
Coordinates clinical software upgrades in conjunction with the vendor, IT, finance and SHS (health network)
Coordinates the implementation of additional clinical software modules as needed
Tests all upgrades and new modules prior to implementation
Conducts classroom training sessions for new staff and re-training existing staff
Prepares training environment and all training materials for each class
Conduct program evaluations and end user proficiency assessments
Oversees and participates in the development of training materials and assessments
Performs and coordinates problem management as they are identified in the clinic setting
Researches and evaluates software solutions that can be utilized in conjunction with the existing EMR to improve/add functionality that supports quality care, documentation and revenue
Reports recommendations of such to the Director of Business Analytics for action
Assists in the construction of and makes recommendations to the Director in creating a Clinical Dashboard
Develops relationships with care partners to support electronic communication of patient information
Acts as the designated point of contact for HIPAA Security matters
Works with the Director to develop, update and implement policies and procedures as required by the HIPAA Security Rule and other state and federal regulations
Ensures that reasonable safeguards and security measures exist, as well as proper staff training, so that electronic Protected Health Information is maintained and is not improperly used or disclosed
Ensures backup, recovery, and retention capabilities meet business requirements
Builds forms and Note Templates in the clinical software to ensure compliance with regulatory standards
Makes recommendations on the electronic medical record utilization with the clinical leadership team
Acts as a liaison with software vendors as needed
Assists in the construction of reports when needed
Participates in quality/risk committee(s) to maintain compliance with required standards
Oversees the process to optimize care documentation and maximize reimbursement
Maintains Certification/Licensure up to date and completes mandatory education/in service annually
Reports non-compliance with policies, procedures, regulations or breaches in confidentiality as appropriate

Epic Certification(s) Required - Clinical Informatics or Ambulatory Principal Trainer
Experience in professional health care, ambulatory primary care, community and/or behavioral health required
5+ years of classroom training including curriculum development with clinical informatics preferred
Diverse electronic medical record experience preferred
1-2 years of project management experience preferred
Bachelor's Degree preferred; or an equivalent combination of relevant education and experience

Experience working within a dynamic and diverse team
Strong leadership and communication skills required
Strong organizational and analytical skills with the ability to multi-task
Results-oriented with strong problem-solving skills and ability to demonstrate strategic thinking
High level of integrity, self-motivation, and ability to work effectively in a rapidly changing environment with changing priorities
Ability to navigate through the organization, develop strong partnerships, and influence others across the organization
Ability to deal with sensitive and confidential issues appropriately

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