Clinical Informatics Specialist

Hillsboro Area Hospital Inc•Hillsboro, IL

4d•Onsite

About The Position

This position is open to candidates with backgrounds in nursing, clinical roles, healthcare informatics, IT, computer science, or other related fields. Experience is highly preferred. The Informatics Specialist provides operational, technical, and administrative support to the Clinical Informatics Department. This role assists with EHR-related tasks, technology troubleshooting, data entry, end user support, training logistics, and workflow documentation. The Informatics Assistant works closely with the Clinical Informatics Nurse Manager to ensure smooth operation of clinical systems, timely resolution of issues, and a positive user experience for clinical and non clinical team members. The typical schedule is Monday–Friday, with occasional after-hours, weekend, holiday, or on call responsibilities based on project and organizational needs.

Requirements

Proficient with use and troubleshooting of clinical software.
Excellent communication skills are essential
Must have a solid foundation and understanding of computers and technology.
Familiarity with EHR systems (CPSI/Oracle CommunityWorks experience is a plus).
Experience in a healthcare setting is preferred but not required.
Experience in Clinical Informatics/Information Technology is preferred.

Responsibilities

Supports and promotes an environment conducive with the Mission, Vision, and Values of the hospital.
Serve as a point of contact for basic EHR and clinical software questions.
Assist users with password resets, account access, basic navigation, and routine troubleshooting.
Document and triage issues to the Informatics Manager or IT department as appropriate.
Provide friendly, timely, and clear support to staff and providers.
Assist with system configuration tasks such as building user profiles, updating provider lists, updating access levels, or maintaining dictionaries
Support data entry, validation, and cleanup activities.
Help maintain documentation related to workflows, training materials, and updates.
Prepare training materials, sign in sheets, guides, and instructional resources.
Assist with new hire onboarding by setting up user accounts, scheduling training, and providing system orientation.
Support informatics projects by gathering information, preparing documents, updating tracking sheets, and coordinating meetings.
Serves as a member of the EHR Steering Committee.
Participate in workflow reviews and document current state and future state processes.
Assist in testing new features, system upgrades, or configuration changes and document findings.
Assist in the development, review, and maintenance of clinical content such as order sets, pathways, and electronic forms.
Help maintain communication logs, meeting minutes, and project updates.
Communicate with software vendors to ensure system performance, advocate for enhancements, and resolve issues.
Assist with distributing announcements, upgrade notices, tip sheets, or alerts to staff.
Work collaboratively with IT, Quality, Nursing, and other departments to support technology initiatives.
Other duties may be assigned and are subject to change with or without prior notice.
Complete assigned daily duties in a timely and organized manner.
Assist with departmental or organizational projects as needed, including reassignment to other units when necessary.
Maintain personal competence through ongoing education, required training, and participation in departmental meetings.
Work independently, manage time effectively, and perform duties under pressure or time constraints.
Support additional tasks and projects assigned by the Clinical Informatics Nurse Manager or designee.
Follow safe work practices and report unsafe equipment, system failures, or environmental concerns.
Maintain professional appearance, behavior, and communication.
Support department managers and supervisors with EHR modifications and end user support.
Uphold PHI privacy and security standards at all times.
Comply with Hillsboro Health’s Corporate Compliance Plan, Code of Conduct, and all required training.