Clinical Informatics Specialist

Highmark Health•Pittsburgh, PA

About The Position

GENERAL OVERVIEW: This role oversees and facilitates use of current state workflow and training. Participates in planning, implementation and evaluation of clinical systems and services within the Allegheny Health Network. Works with end users and management to effectively meet the best practice standards established for the use of an electronic health record and ensures that information systems are consistent with professional standards and evidenced-based practice. Conducts oversight for clinical process redesign, metric design and consultative services for the electronic health record and other e Initiatives. ESSENTIAL RESPONSIBILITIES: Acts as a liaison and translator between IT and clinicians to facilitate standard workflow, design and optimization for the Electronic Health Record. (10 %) Conducts current and future state analyses with clinical and non-clinical stakeholders and develops an efficient workflow design. (10%) Provides ongoing support to assigned clinical areas through consistent & scheduled rounding; preparing for scheduled downtimes; and ''on-call'' per policy. (10%) Participates in and works collaboratively on various teams and committees in order to provide insight and clarity about clinical processes, workflow redesign and standardization. (10%) Responsible for troubleshooting, investigation, analysis, training, documentation, and ongoing support of clinical systems and other e-Health initiatives. (10%) Travels to ambulatory and inpatient facilities, physician offices, ambulatory centers and medical malls to meet with staff, conduct analysis and support implementation and go lives. (10%) Conducts process audits to ensure that project initiatives and best practices are being met and maintained. (10%) Provides training and support for administrative, back office, providers and clinical staff to successfully navigate EpicCare while supporting the clinical workflow during go lives and ongoing support. (10%) May be responsible for clinical quality metrics and data reporting needs. (10%) May be responsible for collecting, analyzing, training and reporting on key performance indicators including dashboards, scorecards, forecasting, trending, and tracking. (10%) Other duties as assigned.

Requirements

Minimum Associate’s Degree in Information Technology, Management, Healthcare or related field
1 year using an EMR in a clinical capacity
PC skills, spreadsheet skills (Excel, Lotus), and database skills (Microsoft SQL, Dbase IV, Microsoft Access).

Nice To Haves

Preferred Bachelor's Degree in Information Technology, Management, Healthcare or related field
Depending on location, may require certificate from AMA approved radiologic training program or radiology degree and ARRT registered in radiography or Bachelor's degree in ASCP eligible program or successful completion of HEW exam.
Must meet ongoing education requirements for certification and MT (ASCP) or equivalent or HEW certificate.

Responsibilities

Acts as a liaison and translator between IT and clinicians to facilitate standard workflow, design and optimization for the Electronic Health Record.
Conducts current and future state analyses with clinical and non-clinical stakeholders and develops an efficient workflow design.
Provides ongoing support to assigned clinical areas through consistent & scheduled rounding; preparing for scheduled downtimes; and ''on-call'' per policy.
Participates in and works collaboratively on various teams and committees in order to provide insight and clarity about clinical processes, workflow redesign and standardization.
Responsible for troubleshooting, investigation, analysis, training, documentation, and ongoing support of clinical systems and other e-Health initiatives.
Travels to ambulatory and inpatient facilities, physician offices, ambulatory centers and medical malls to meet with staff, conduct analysis and support implementation and go lives.
Conducts process audits to ensure that project initiatives and best practices are being met and maintained.
Provides training and support for administrative, back office, providers and clinical staff to successfully navigate EpicCare while supporting the clinical workflow during go lives and ongoing support.
May be responsible for clinical quality metrics and data reporting needs.
May be responsible for collecting, analyzing, training and reporting on key performance indicators including dashboards, scorecards, forecasting, trending, and tracking.
Other duties as assigned.