Clinical Informatics Specialist

Penn Medicine • West Chester, PA

107d

About The Position

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? The Clinical Informatics Specialist assists in the development, implementation, education, support and adoption of clinical information systems and related technology to optimize care delivery, care quality, usability and efficiency for nurses, providers and ancillary clinical departments. This position reports to the Director of Clinical Informatics and works closely with Informatics colleagues, departmental managers, IS professionals and nurses, providers and other clinicians throughout the organization. The role supports the implementation of clinical information systems and promotes clinical end-user adoption throughout PMCCH, aiming to transform care through systems and processes to achieve improvements in quality, safety, efficiency, and service across the continuum of care.

Requirements

• Bachelor's Degree or Master Degree or Medical Degree in Nursing (RN) or Medicine (MD, DO, PA, or NP) or other clinical specialty such as Physical Therapy, Respiratory Therapy, etc.
• 3 plus years clinical experience as a staff nurse/physician/ APP/other clinical specialty.
• Experience in informatics roles.

Nice To Haves

• Clinical leadership experience preferred.
• CPR certification.
• Certification in Informatics (or must attain within 2 years) from a professional healthcare organization.
• Certification in EPIC Clinical Informatics (or must attain within 2 years).
• EPIC Credential Educator (in one or more of the following modules: ClinDoc, OpTime, Stork, Cupid, ASAP; or must attain within 1 year of hire).
• Experience with applications such as Provation, Epic Link, CPN, Haiku, Canto, Rover, MModal.

Responsibilities

• Works with the provider and nursing credentialing and provisioning staff, HR and nursing staff development to ensure the smooth onboarding of clinical staff.
• Trains providers, nurses and other clinical staff on hospital clinical systems and mobile clinical applications.
• Facilitates clinician EHR efficiency through personalization/customization of EHR workspace.
• Participates in on-site at-the-elbow clinical end-user support and rounding during business hours.
• Participates in rotating on-call 24/7 telephone support for clinical staff, for issues immediately impacting patient care.
• Provides analysis of issues and concerns, submits break-fix, enhancement and optimization tickets and monitors to see actions taken.
• Recommends new approaches to solving operational problems, issues or concerns.
• Supports organizational groups and initiatives such as Magnet®, Joint Commission Disease Specific Certification, Nursing and Provider Councils.
• Actively participates and contributes to all assigned entity and enterprise committees, councils, task forces, and meetings.
• Identifies and clearly articulates how a proposed change will impact the clinical end-user.
• Reviews policies and procedures and recommends changes to enhance clinical workflow and patient safety.
• Involves stakeholders in discussions of new functionality, including setup, screen design and reporting decisions.
• Assists with ongoing development of CPOE, clinical documentation, clinical pathways and associated key performance metrics.
• Re-educates clinicians on problematic EHR workflows.
• Drives innovation, creativity, re-engineering, and develops and tracks predictive metrics.
• Considers and recommends Clinical Decision Support solutions and other informatics solutions.
• Identifies and eliminates barriers/obstacles to clinical EHR adoption and use.
• Facilitates testing of new functionality, monthly release cycle changes, break-fixes, optimizations and enhancements.
• Documents issues arising during testing and manages resolution.
• Coordinates installation and upgrade activities of EHR and other applications.
• Leads/participates in multi-disciplinary local and enterprise informatics projects.
• Promotes cost effective care and resource utilization through IT solutions.
• Identifies and promptly reports any changes and deviations to original project scope and project plans.
• Maintains appropriate project documentation, flow charts, diagrams, meeting minutes and decisions.
• Develops and supports processes to grow and maintain affinity between PMCCH and community providers and clinicians.
• Demonstrates continued interest in developing own knowledge and skills in clinical informatics.

Benefits

• Comprehensive compensation and benefits program.
• Prepaid tuition assistance program.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree