Clinical Informatics Manager - Information System Applications - FT - Day

Stormont-Vail HealthCare • Topeka, KS

2d • Hybrid

About The Position

Under limited supervision, is responsible for managing the day-to-day activities of one or more teams of Epic Informatics staff. Provides guidance and direction to ensure end user customer needs are met. This person serves as a liaison with the clinical system users and clinical leadership.

Requirements

• Bachelor's Degree Bachelor's degree with licensure/certification/registration appropriate to the application that this position supports. Required or Master's Degree Master's degree with 2 two years IT experience (report writing, super user, IT implementation, table maintenance, IT training, or healthcare Helpdesk or IT support experience).
• Uses project management skills to manage implementations, upgrades, and enhancements.
• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

Responsibilities

• Provides day-to-day supervision for one or more Epic informatics teams.
• Confers with users and user departments to ensure their needs are being met.
• Follows up with other IS staff as appropriate.
• Ensures Epic and other clinical systems function effectively to meet end users needs.
• Continually assesses software systems for optimization opportunities to meet end-user workflow and regulatory demands.
• Coordinates quality management activities.
• Ensures effective use of the I.S. incident/ticket tracking tool, by area staff.
• Monitors Epic Care Concern Bulletins and Patient Safety Escalations and appropriate disseminates information to impacted project team members and end-users.
• Responds timely to user concerns regarding issues and takes action to address needs; involves vendor when needed.
• Tracks users’ concerns and looks for patterns in problems; utilizes support center software to log or follow up on each customer call, enter call status and document resolution.
• Ensures change management process is followed and changes are implemented in a manner to limit system downtime.
• Ensures effective communication between application staff and other department personnel.
• Ensures appropriate interfaces are in place and looks for opportunities to improve integration with clinical systems.
• Maintains clinical and healthcare process knowledge at a level to be able to work with hospital system users and management team members.
• Assists in the development of department short and long-term goals and the plans necessary to accomplish the agreed upon goals, including budget recommendations.
• Assists in the formulation of policy for the department and secures appropriate approvals.
• Ensures development of procedures necessary to implement approved policy.
• Communicates and enforces hospital wide policies and procedures.
• In conjunction with appropriate management staff, interviews, hires, and (when necessary) administers coaching and/or corrective action.
• Serves as central contact for new hire orientation.
• Establishes standards for effective job performance and evaluates staff according to the standards.
• Has front-line accountability for employee orientation, competency and corrective action processes.
• Completes annual employee performance appraisals and maintains current job descriptions and competency forms.
• Ensures appropriate staff schedules are in place including on-call rotations, as needed.
• Follows operational processes and ensures staff follows processes, including change management to assure systems stability and availability.
• Participates in organization committees, continuing education and vendor user group meetings as possible to continually enhance knowledge.
• Uses project management skills to manage implementations, upgrades, and enhancements.
• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees