Clinical Informaticist II

Olmstead Medical Center•Rochester, MN

53d•$35 - $44•Hybrid

About The Position

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher. Qualifications: One or more of the following required: Clinical certification or licensure (MA, LPN, etc.) Bachelor's degree in Health or IT-related field Five years of work experience directly related to clinical system build, design, maintenance, and troubleshooting Epic certification and at least 2 years Epic experience working in a clinical application, EpicCare Ambulatory certification strongly preferred. EpicCare Ambulatory certification must be obtained within four months of hire if not already held Five years of work experience in a healthcare environment Knowledge, Abilities, Skills Required Working knowledge of the functionality and configuration of Epic's clinical applications Ability to work within a team environment as well as independently with minimal supervision Ability to prioritize workload Strong customer service skills used in assisting coworkers, end users, and vendors - pleasant, professional, "customer" oriented Excellent written and verbal communication skills Detail oriented and highly analytical Excellent computer skills Ability to document standing operating procedures and technical guidelines Ability to analyze problems and develop realistic and effective solutions Ability to participate as a project team member in an efficient and effective manner Ability to explain complex technical concepts to non-technical audience Ability to handle high volumes of work in a fast-paced environment Working knowledge of clinical workflows and healthcare operations Working knowledge of data analytics and reporting

Requirements

One or more of the following required:
Clinical certification or licensure (MA, LPN, etc.)
Bachelor's degree in Health or IT-related field
Five years of work experience directly related to clinical system build, design, maintenance, and troubleshooting
Epic certification and at least 2 years Epic experience working in a clinical application, EpicCare Ambulatory certification strongly preferred.
EpicCare Ambulatory certification must be obtained within four months of hire if not already held
Five years of work experience in a healthcare environment
Working knowledge of the functionality and configuration of Epic's clinical applications
Ability to work within a team environment as well as independently with minimal supervision
Ability to prioritize workload
Strong customer service skills used in assisting coworkers, end users, and vendors - pleasant, professional, "customer" oriented
Excellent written and verbal communication skills
Detail oriented and highly analytical
Excellent computer skills
Ability to document standing operating procedures and technical guidelines
Ability to analyze problems and develop realistic and effective solutions
Ability to participate as a project team member in an efficient and effective manner
Ability to explain complex technical concepts to non-technical audience
Ability to handle high volumes of work in a fast-paced environment
Working knowledge of clinical workflows and healthcare operations
Working knowledge of data analytics and reporting

Nice To Haves

EpicCare Ambulatory certification strongly preferred.

Responsibilities

Acquires and maintains in-depth working "user" knowledge of the system.
Acquires and maintains in-depth knowledge of operational workflows and processes.
Promotes data integrity, security, privacy, confidentiality, access, and exchange of health data for all users of health information.
Reviews new system products, modules, and functionality, and becomes familiar with program applications.
Based on knowledge of EHR systems and input from end users, makes recommendations for application enhancements.
Provides onsite and remote end-user support to clinical staff, managers, and the organization as needed during new implementations and regularly during typical usage.
Maintains and modifies options within the system, such as content and layout, system profiles, data tables, system settings, and parameters. Components will vary by system.
Assists with issue resolution, working with end users, OMC's Information Technology (IT) department, and the vendor team(s).
Submits service requests to the vendor as necessary, tracks status regularly, and escalates status when necessary.
Maintains communication with vendor, user groups, department managers, subject matter experts, super users, and other stakeholders as appropriate.
Assists clinical staff with the interpretation of data provided by the system.
Leads the creation of standard practices for the input and maintenance of all related information ensuring data accuracy and procedural compliance for assigned application(s).
Facilitates meetings with clinical staff and stakeholders to outline workflow and processes to determine which upgrade options and features to implement and for planning, developing and implementing enhancements.
Conducts and leads periodic audits to monitor compliance to established procedures.
Assists in oversight of new projects, system upgrades, and other system changes as necessary or regulated.
Assists with the development and maintenance of training materials.
Assists with training new users of the system and all users in times of upgrades and with the introduction of new functionality.
Reviews new/existing technology for efficiency gains with EHR usage.
Other duties as assigned.