Clinical Informaticist I - Ambulatory or Emergency Department

Vidant Health•Greenville, NC

34d•Hybrid

About The Position

The Clinical Informaticist is responsible for understanding clinical requirements in a healthcare setting and translating those requirements into formal specifications for clinical technology products and services. This includes leveraging and optimizing clinical systems to support standardized workflows and processes. The Clinical Informaticist also is responsible for supporting and training end users on clinical systems functionality and workflows, ensuring optimal use of clinical technology to achieve system wide strategic priorities. The Clinical Informaticist utilizes process improvement and change management skills to promote improved quality and process efficiencies through technology. The Clinical Informaticist also works closely with Information Services, ECU Health operations leadership, and Quality to achieve key responsibilities.

Requirements

Associate degree or higher in clinical discipline required; Master's degree in informatics preferred.
0+ years of progressive experience with Informatics tools, workflows and EHR knowledge or related experience.
Ambulatory or Acute clinical or operational experience preferred.
Obtains proficiency from the vendor within 6 months of last class and continues education/learning to understand the functionality of the electronic health record.
Working knowledge of the Microsoft Office suite.
Ability to communicate clinical concepts to technical teams.
Ability to work in a dynamically changing environment with competing priorities with prioritization assistance.

Responsibilities

Ability to learn new skills quickly; Keen attention to detail; and adept at multi-tasking such as concurrently managing multiple incidents, project tasks, or keep lights on maintenance activities.
Ability to identify, analyze and resolve incidents. Applies training and methodical approach to incident definition and resolution. Follow test plans and change management processes.
Supports the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.
Performs testing activities and assists users in the testing of all new systems and modifications completely before implementation into the production environment.
Performs a range of work activities in varied environments.
Plan, schedule and monitor own work within set timeframes. Demonstrates an organized approach to work and according to relevant regulations, standards and procedures.
Follow defined processes for the definition, production, and usage of data. Identify risks associated with managing or sharing our data. Utilize existing vendor supplied data definitions and (reporting) solutions before developing/recommending something new.
Understands and applies basic personal security practice and how own role impacts security and demonstrates routine security practice and knowledge required for own work.
Ability to document key data points and common support processes on technology managed directly or indirectly within IS i.e., SN KBs, dependencies, software versioning, workflows, build support documentation.
Manages individual work efforts and completes assignments that meets quality results and desired outcomes under limited supervision.
Follows methodology and procedures set by IS Project Management Office (PMO) and completes assigned tasks related to projects.
Identifies process and performance improvement opportunities to enhance team and departmental functions. Actively promotes collaboration and accepts constructive coaching and mentoring from others.
Embraces opportunities for change and innovation. Regularly demonstrates dependability, self-direction and motivation to learn.
Understands the organizational strategic framework and how team goals accomplish those objectives.
Demonstrates commitment to learning by actively participating in department meetings, organizational training opportunities and career development goals.
Participates in external professional associations (user groups, etc.) to stay informed on industry trends and technology developments
Accepts responsibility for own actions and decisions. Does not make excuses for errors.
Acknowledges and corrects own mistakes, following the Just Culture Model. Understands the risks and consequences that errors in work could have on patient care and/or organizational finances.
Basic knowledge and demonstrates ability to follow ITIL service management practices (i.e. including Change, Incident, Problem, Service Level, Request, Asset, Release).
Understands the importance and role of governance and complies with incident and request responsiveness and adherence to Service Level Agreement (SLA) requirements to minimize business disruptions and safety risks.