Clinical Front-Desk Assistant - Womans Imaging

Baylor Scott & White Health-posted 8 months ago
Full-time • Entry Level
Irving, TX
Hospitals
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The Clinical Services Administrative Assistant is accountable for providing secretarial and administrative help services in a clinical/patient care setting. Is accountable for scheduling, maintaining files, phone reception, customer service, and conducting special projects and assignments for the assigned clinical department(s). Duties require a thorough knowledge of the assigned clinical department(s) in order to perform the necessary duties.

  • Receives, greets and screens visitors/patients and/or telephone calls in a timely and courteous manner and notifies the appropriate person, takes and relays accurate messages, and answers routine inquiries.
  • Performs a wide variety of administrative tasks to prepare correspondence for patient care, reports and department data which may be confidential in nature.
  • May process patient records.
  • Coordinates clinical department's daily schedule.
  • May escort patient(s) to room for exam preparation.
  • Establishes, maintains, and updates record keeping and filing systems; classifies, sorts, and files correspondence, articles, reports, and other paper or non-paper documents and media within BSW and external partners.
  • Maintains an appropriate level of office supplies and keeps work areas well stocked, clean, and organized.
  • Performs a variety of special projects and duties, as requested, in order to help the department's needs.
  • May maintain orders and receive medical records through the chart-tracking system in accordance with established policies and procedures as required.
  • May communicate with physicians, patients and healthcare staff to ensure relevant patient information is mutual with appropriate parties as required.
  • H.S. Diploma/GED equivalent
  • Less than 1 year of experience
  • Knowledge of clinical office procedures and patient confidentiality requirements (HIPPA Compliance).
  • Able to provide consistently excellent customer service with lenity, patience and confidence.
  • Able to maintain the confidentiality of delicate and confidential information obtained through the course of completing assignments.
  • Social skills to interact with a wide-range of constituencies, both internally and externally.
  • Skilled in document management, including sorting and filing techniques, and records retention to maintain accurate records.
  • Able to communicate thoughts clearly; both verbally and in writing.
  • Must be able to read, write and follow instructions and flow chart protocols.
  • Able to maintain a calm and helpful attitude, even under times of stress, and take appropriate and reasonable steps to resolve issues.
  • Able to work carefully, with a high attention to detail.
  • Advanced computer skills, including but not limited to: typing, information security, electronic medical documentation, hand held scanning and email.
  • Proficient with MS Office suite including Word, Excel, PowerPoint.
  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1
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