Clinical Field Supervisor

RTI International

About The Position

Field Supervisors are responsible for: Supervising and supporting a team of clinical field staff who will conduct in-person data collection Recruiting, hiring, and retaining staff Preparing work assignments to ensure cost-effective field implementation as well as adjusting work assignments, as necessary ensuring adherence to project schedules and attainment of established performance requirements Reviewing production, time, and expense reports to ensure timely, accurate, and reasonable project charges Providing feedback to research associates on their performance, noting areas of strength and areas requiring improvement Working with staff to proactively identify challenges and recommend possible solutions Meeting performance expectations in areas of efficiency, quality, screening and interviewing completion rates while maintaining confidentiality Participating in weekly individual and group conference calls with a project supervisor and other members of the project team Conducting weekly individual and group conference calls with your assigned staff; participating in training Serving as liaison between RTI project management and the field team, including providing immediate feedback and on-going training when required Using a project-provided laptop computer to obtain reports, make case assignments, and email with project staff Utilizing a secure RTI email account for all communication regarding the project and accessing this account regularly Maintaining good communication with and be accessible to your staff to provide support and answer questions that may arise outside of the weekly conference calls Submitting timely and accurate Time & Expense reports Being available for overnight travel, as required Serving as a back-up to data collection staff, as needed. Working with Exam Leads, ensure assigned staff adhere to data collection protocol Tracking individual feedback provided to staff by ELs, and other NHANES SMEs Coordinating role-specific schedule for appropriate rotation of staff into data collection activities to maintain the skill and ability to adherence to protocols as assigned based on data collection responsibilities Supporting staff to complete periodic security retraining and clearance requirements to meet client’s regulatory requirements Supporting proper training of all new and veteran staff based on input from exam leads Arranging travel for new staff to attend trainings. Working with project team to provide sufficient support to new staff during initial deployment Working with Exam leads to ensure staff complete all training and are successfully certified in specific data collection task prior to collecting data Working with travel coordination team to ensure staff travel arrangements and appropriate housing while deployed to mobile exam centers (MEC) Arranging any travel needed to meet training requirements Assisting staff with any travel related issues as they arise

Requirements

High School Diploma or GED
Possess effective communication skills through speech and listening
Fluency in English through reading, writing, and speaking
Available for entire training and data collection period
Able to successfully complete training
Must have a valid US driver's license and reliable personal automobile transportation available for business use
Comfortable using RTI issued tablet, laptop, and other associated equipment
Access to password protected WiFi connection for data transmission and administrative responsibilities
Effective time, schedule, and workload management skills to meet set deadlines
Willingness to work in various types of weather conditions and after dark
Experience using Excel

Nice To Haves

Associate's Degree
Previous supervisory Experience
Past experience in public health or clinical setting
Demonstrated ability to recruit and work with clinical staff in a role requiring schedule maintenance, problem resolution, quality control, implementation, performance monitoring, and evaluation
Success directly or indirectly related to experience in field studies
Successful experience with field data collection activities
Must possess advanced leadership and team management skills
Effective interpersonal skills for interactions with project management, the field team, and respondents
Positive, self-motivated, curious, and enjoy interacting with people from a variety of backgrounds
Effective time, schedule, and workload management skills to meet set deadlines
Computer skills, namely email and internet proficiency

Responsibilities

Supervising and supporting a team of clinical field staff who will conduct in-person data collection
Recruiting, hiring, and retaining staff
Preparing work assignments to ensure cost-effective field implementation as well as adjusting work assignments, as necessary ensuring adherence to project schedules and attainment of established performance requirements
Reviewing production, time, and expense reports to ensure timely, accurate, and reasonable project charges
Providing feedback to research associates on their performance, noting areas of strength and areas requiring improvement
Working with staff to proactively identify challenges and recommend possible solutions
Meeting performance expectations in areas of efficiency, quality, screening and interviewing completion rates while maintaining confidentiality
Participating in weekly individual and group conference calls with a project supervisor and other members of the project team
Conducting weekly individual and group conference calls with your assigned staff; participating in training
Serving as liaison between RTI project management and the field team, including providing immediate feedback and on-going training when required
Using a project-provided laptop computer to obtain reports, make case assignments, and email with project staff
Utilizing a secure RTI email account for all communication regarding the project and accessing this account regularly
Maintaining good communication with and be accessible to your staff to provide support and answer questions that may arise outside of the weekly conference calls
Submitting timely and accurate Time & Expense reports
Being available for overnight travel, as required
Serving as a back-up to data collection staff, as needed.
Working with Exam Leads, ensure assigned staff adhere to data collection protocol
Tracking individual feedback provided to staff by ELs, and other NHANES SMEs
Coordinating role-specific schedule for appropriate rotation of staff into data collection activities to maintain the skill and ability to adherence to protocols as assigned based on data collection responsibilities
Supporting staff to complete periodic security retraining and clearance requirements to meet client’s regulatory requirements
Supporting proper training of all new and veteran staff based on input from exam leads
Arranging travel for new staff to attend trainings. Working with project team to provide sufficient support to new staff during initial deployment
Working with Exam leads to ensure staff complete all training and are successfully certified in specific data collection task prior to collecting data
Working with travel coordination team to ensure staff travel arrangements and appropriate housing while deployed to mobile exam centers (MEC)
Arranging any travel needed to meet training requirements
Assisting staff with any travel related issues as they arise