Clinical Experience Lead

Microsoft • Burlington, MA

7d

About The Position

We are looking for passionate people with a healthy mix of both Radiology / Imaging clinical expertise as well as proven program management experience, who can serve as a strategic clinical expert driving AI product excellence by aligning cross-functional teams, shaping model development, and translating customer insights into impactful diagnostics solutions. Supporting AI Model Development & Evaluation - Collaborate with Research to support AI model prompt development through guideline/req'ts and benchmark definition, test and improve model outputs, help monitor model drift, provide clinical annotation and feedback to enhance model quality Customer Feedback, Engagement & Product Adoption - Maintain deep engagement with end users to gather & analyze feedback, helping drive optimal use and adoption of our products, especially during Preview programs, and represent HLS Diagnostics at industry events to both gather feedback and evangelize our portfolio. Internal Cross-Functional Collaboration & Education - Serve as a thought partner and clinical expert across engineering, product, research, design and support to help bolster knowledge and understanding of the Radiology workflow and user needs and translate user pain points into actionable product improvement opportunities for the team. Regulatory Awareness and Compliance - Stay abreast of evolving industry regulations and compliance considerations and drive these requirements into our product development considerations. Coordinate priorities and work direction across the Clinical SME team

Requirements

• Bachelor's Degree in Biology, Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Current knowledge of health documentation standards and Radiology reporting workflows OR equivalent experience.
• Experience in a radiology reporting setting, including image interpretation and report authorship OR equivalent experience
• BC/BE Radiologist or equivalent, and/or 4+ years of experience as a medical professional in a radiology reporting setting
• Healthcare AI or related technology experience, with a practiced knowledge of AI and prompt engineering with LLMs
• Proven program management skills, managing risks and driving positive business outcomes in cross-functional teams
• Proficient communication skills, both written and oral, with the ability to succinctly share information and adapt messaging based on audience
• Driven to innovate new solutions, and comfortable with the notion to fail fast and pivot when needed, with the ability to quickly reflect and action on feedback.
• Comfortable working with distributed teams

Nice To Haves

• Experience in sourcing, evaluating, and applying medical guidelines to medical AI development
• Supplemental education or equivalent experience in healthcare AI or healthcare technology / IT
• Aligned to building a collaborative product culture where product, engineering, customer success, and design support, listen to, and respectfully challenge each other to get to the final product

Responsibilities

• Collaborate with Research to support AI model prompt development through guideline/req'ts and benchmark definition, test and improve model outputs, help monitor model drift, provide clinical annotation and feedback to enhance model quality
• Maintain deep engagement with end users to gather & analyze feedback, helping drive optimal use and adoption of our products, especially during Preview programs, and represent HLS Diagnostics at industry events to both gather feedback and evangelize our portfolio.
• Serve as a thought partner and clinical expert across engineering, product, research, design and support to help bolster knowledge and understanding of the Radiology workflow and user needs and translate user pain points into actionable product improvement opportunities for the team.
• Stay abreast of evolving industry regulations and compliance considerations and drive these requirements into our product development considerations.
• Coordinate priorities and work direction across the Clinical SME team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees