Clinical Engineering System Director

Sodexo • Wauwatosa, WI

140d

About The Position

Sodexo’s growing Healthcare Technology Management Division is seeking solution-oriented candidates who excel at customer service with proven success as an experienced Clinical Engineering System Director/ Healthcare Technology Management Client Executive to support Healthcare Technology services at Froedtert Health located in Milwaukee, WI. This position will provide strategic leadership to ensure client satisfaction and account retention. The ideal candidate will be a strategic-minded leader together with entrepreneurial spirit, and able to merge the clients’ vision and expectations into Sodexo’s mission of providing outstanding quality of life services. The successful candidate will be responsible for Healthcare Technology Management (HTM) services for this system. This position interacts with multiple clients therefore we are seeking candidates that exhibit exceptional client relationship skills with internal and external customer relations expertise. As a Client Executive, you will oversee Hospitals while maintaining a professional business relationship with the client by directly negotiating contracts and matters pertaining to account operations. The successful candidate will ensure financial performance and goals of the accounts and district are met. In addition, the Client Executive will oversee compliance to all company/client policies and procedures, and government regulations and monitor unit operation to ensure the highest quality of products and services. The Client Executive is a trusted advisor central to the client partnership and key to delivering results that meet client needs. Has direct accountability for operational excellence ‐ achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable. Knowledge of the HTM industry, regulations and compliance is required.

Requirements

• Successful leadership in Healthcare Technology Management within a large healthcare environment.
• The ability to develop outstanding client relationships and governance structure.
• Ability to excel in highly matrix organization and effective team builder.
• C-suite presence and acumen are differentiators in this role.
• Superior business acumen, agility, adept at making decisions and budget management proficiency.
• Ability to review and maintain reports to ensure compliance with federal, state, local regulations and Sodexo/Client policies and procedures.
• Ability to ensure a safe work environment for employees by enforcing the execution of all safety programs.
• Skills to assess financial risk and opportunities of the account and communicate results to the client and Sodexo senior management.
• Some understanding of Cybersecurity problems and solutions to protect Healthcare providers.

Responsibilities

• Develop and maintain strategic client relationships with C-suite and senior management that fosters business growth.
• Make informed decisions to drive service delivery outcomes to the satisfaction of key client stakeholders throughout the hospitals managing the program in compliance with Sodexo standards and the account scope of service per the contract.
• Ensure compliance with all Joint Commission, OHSA and other local, state, and federal government regulations.
• Provide counsel to client regarding purchases of new capital equipment, end of life cycle, etc.
• Seek out new, innovative ways to streamline client business initiatives within the assigned accounts.
• Monitor operations by visiting the unit to plan projects, implement new processes and technology, ensure sufficient unit resources, and ensure a safe work environment for employees by enforcing the execution of all safety programs.
• Set operational goals with key metrics and ensure quick analysis of any variances to ensure a prompt resolution and mitigate impact on our clients or our performance.
• Deliver predictable top and bottom-line results at the site, relentless focus on driving efficiency, an edge in execution, and makes difficult decisions.
• Create a culture of continuous learning and development and drives a clear culture of performance management accountability across the business.
• Lead and execute Sodexo’s operating strategy.

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree