Clinical Engagement Coordinator - Part Time - Afternoon Hours

NOVA Behavioral Health

1d•Onsite

About The Position

Outpatient Behavioral Health Greenville, NC Part-time Hours - 2:45pm to 6:45 pm Are you someone with a naturally friendly demeanor? Do you like helping families in need? Are you organized and quick to learn? If so, NOVA is currently hiring a Clinical Engagement Coordinator and this may be the right fit for you. What will your day look like as a Clinical Engagement Coordinator? Maintaining a positive professional image to promote the NOVA Community Based programs Greeting and assisting patients as they arrive to the clinic Managing communication as it relates to referring providers, NOVA personnel, and community agencies Scheduling and rescheduling appointments and inputting data in EHR systems utilized by NOVA Participating in professional development activities What will you do as a Clinical Engagement Coordinator? Interacting with staff and patients in a positive and civil manner while projecting and maintaining a positive professional image for the NOVA Children/Adolescent program Manning the front desk of the Tidal Clinic Office to greet and provide assistance to patients as they arrive Answering, directing, and/or responding to phone calls, texts, emails and faxes Coordinating and communicating with Providers, NOVA Personnel, and community agencies in the facilitation of referrals for NOVA services and NOVA referrals to other agencies Facilitating family completion of intake paperwork and testing materials Creating patient record in EHR and inputting referral data Scheduling, rescheduling, and inputting patient appointments into the NOVA EHRs and reminding families of those appointments Facilitating telehealth appointments for families that are unable to attend appointments in person Coordinating and communicating with Providers, NOVA Personnel, and community agencies in the facilitation of authorizations for prospective patients Contacting required stakeholders about authorization status Participating in professional development activities as assigned by the Program Director Other duties as assigned Work Location: Greenville, NC (Some travel within Greenville to different locations may be required.)

Requirements

High School Diploma or equivalent
Excellent computer and typing skills
Attentive to detail
Effective organizational and communication skills

Nice To Haves

Associate degree
At least one year of previous business experience
Experience in an administrative role in a behavioral health setting

Responsibilities

Maintaining a positive professional image to promote the NOVA Community Based programs
Greeting and assisting patients as they arrive to the clinic
Managing communication as it relates to referring providers, NOVA personnel, and community agencies
Scheduling and rescheduling appointments and inputting data in EHR systems utilized by NOVA
Participating in professional development activities
Interacting with staff and patients in a positive and civil manner while projecting and maintaining a positive professional image for the NOVA Children/Adolescent program
Manning the front desk of the Tidal Clinic Office to greet and provide assistance to patients as they arrive
Answering, directing, and/or responding to phone calls, texts, emails and faxes
Coordinating and communicating with Providers, NOVA Personnel, and community agencies in the facilitation of referrals for NOVA services and NOVA referrals to other agencies
Facilitating family completion of intake paperwork and testing materials
Creating patient record in EHR and inputting referral data
Scheduling, rescheduling, and inputting patient appointments into the NOVA EHRs and reminding families of those appointments
Facilitating telehealth appointments for families that are unable to attend appointments in person
Coordinating and communicating with Providers, NOVA Personnel, and community agencies in the facilitation of authorizations for prospective patients
Contacting required stakeholders about authorization status
Participating in professional development activities as assigned by the Program Director
Other duties as assigned