Clinical Educator

Mountain Area Health Education Center - MAHEC•Asheville, NC

1d•Onsite

About The Position

JOB SUMMARY: The RN Clinical Educator designs, develops, and implements staff education and training for all new hires and oversees ongoing competency assessments for all clinical staff. This role collaborates with risk and compliance, infection prevention, informatics, quality teams, and other stakeholders to ensure regulatory and quality standards are met. The educator builds capacity across nursing and clinical support staff to deliver high-quality, efficient patient care while maintaining excellent customer service. SPECIFIC RESPONSIBILITIES: Lead ongoing clinical orientation every two weeks for new hires, ensuring proficiency in ambulatory care delivery. Design and develop clinical pathways and competencies for CNA, CMA, LPN, RN, and other clinical support roles. Coordinate and instruct annual competency assessments in partnership with clinical leaders and educators. Reinforces policies and procedures, protocols, and guidelines with clinical staff. Develop and deliver service line-specific educational programs in collaboration with preceptors and clinical leaders. Development of standardized clinical guidelines for all clinical staff and standing orders for nursing. Review and update all competencies annually to maintain compliance and best practices. Maintain accurate and up-to-date employee education files. Maintain organizational scope of practice skill matrix. Participate in organizational workgroups to support the development and optimization of clinical workflows. Mentor and coach clinical staff to foster professional growth and skill development. Provide just-in-time training for staff assigned to float roles. Create and maintain a database of learning modules and competencies. Collect and analyze data and feedback on new workflows to evaluate efficiency, staff and provider satisfaction, and implement improvements. Provide occasional direct patient care to identify patient needs and evaluate workflow effectiveness. This role description is a general description of the essential job functions. It is not intended to describe all the duties the RN Clinical Educator may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate. Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

Requirements

Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
Advanced computer skills as related to working with electronic health records, learning management systems, digital competency development, and presentation preparation.
Knowledge of clinical pathways for new employees and competency assessment for existing employees
Bachelor’s degree in nursing required.
Current unencumbered North Carolina nursing license
Current CPR certification
Regular attendance on-site is an essential function of this position.

Nice To Haves

Spanish speaking skills preferred.
Two (2) years relevant experience or comparable combined experience and/or education preferred.
One (1) to two (2) years of nursing experience in an ambulatory setting preferred.

Responsibilities

Lead ongoing clinical orientation every two weeks for new hires, ensuring proficiency in ambulatory care delivery.
Design and develop clinical pathways and competencies for CNA, CMA, LPN, RN, and other clinical support roles.
Coordinate and instruct annual competency assessments in partnership with clinical leaders and educators.
Reinforces policies and procedures, protocols, and guidelines with clinical staff.
Develop and deliver service line-specific educational programs in collaboration with preceptors and clinical leaders.
Development of standardized clinical guidelines for all clinical staff and standing orders for nursing.
Review and update all competencies annually to maintain compliance and best practices.
Maintain accurate and up-to-date employee education files.
Maintain organizational scope of practice skill matrix.
Participate in organizational workgroups to support the development and optimization of clinical workflows.
Mentor and coach clinical staff to foster professional growth and skill development.
Provide just-in-time training for staff assigned to float roles.
Create and maintain a database of learning modules and competencies.
Collect and analyze data and feedback on new workflows to evaluate efficiency, staff and provider satisfaction, and implement improvements.
Provide occasional direct patient care to identify patient needs and evaluate workflow effectiveness.