Clinical Educator (Remote, Pacific Time Zone, Bilingual English/Spanish)
About The Position
Purpose: The Clinical Educator is an integral part of Lingraphica’s Education and Customer Success team. This role acts as the face of the company by providing education and training opportunities to clinical audiences to educate on AAC and Lingraphica’s products and services, with the goal of increasing confidence and adoption of Lingraphica’s products. The Clinical Educator will conduct educational demos, clinical conversations, and webinars to a clinical audience. The clinical education team will work closely with Clinical Programs and Education as well as with Sales, Product and Marketing to provide seamless engagement, education and training to clinicians to keep them up to date on products and services, while also delivering awareness-level education before clinicians enter the sales pipeline.
Requirements
- Bilingual proficiency in English and Spanish
- Exhibits excellent presentation skills, in-person and using online technology
- Ability to learn content and educate adult learners
- Excellent customer service skills and professionalism
- Highly organized
- Exhibits strong critical thinking and problem-solving skills through both verbal and written communications
- Ability to take on new challenges and work outside of one’s comfort zone
- Ability to maintain proper, courteous, and helpful telephone and online meeting etiquette
- Knowledge of AAC
- Proficient in Office 365, Outlook, Slack, HubSpot CRM preferred, Zoom or other online meeting platform
- Master’s Degree in Speech Language Pathology, required
- Minimum of 3 years’ experience as a licensed Speech-Language Pathologist
- Ability to consistently work Pacific Standard Time (PST) business hours (i.e. 8:00 a.m. – 4:00 p.m. PST or 9:00 a.m. – 5:00 p.m. PST)
Nice To Haves
- Experience working with Lingraphica products and/or conducting device trials, preferred
Responsibilities
- Conducts daily educational demos, clinical conversations, device service checks, webinars, and other education/training opportunities for clinical audiences with the goal of increasing knowledge, comfort and adoption of Lingraphica’s products and services
- Conducts educational webinars and in-services for university programs
- Consults with external clinicians on potential device trial candidates and guides them toward initiating a trial when appropriate
- Stays current on all Lingraphica product and service updates
- Maintains a strong awareness of AAC trends, research, and technology in the field
- Suggests new content ideas and communicates customer feedback to relevant product and marketing teams
- Learns and teaches a variety of educational courses containing clinical information relevant to AAC, aphasia, and/or other communication diagnoses and clinical challenges
- Develops and nurtures relationships with prospective SLPs
- Proactively helps identify and connect with SLPs interested in AAC continuing education
- Helps develop education opportunities within new clinical settings (i.e., VAs, Home Health agencies, and Universities)
- Coordinates with the team to ensure visibility and availability across various schedules and calendars
- Reports weekly, monthly, and quarterly key performance metrics
- Documents all customer interactions within the customer relationship management tool
- Collaborates with the CEU team to create and deliver courses and supporting content
- Adheres to the standards of the American Speech-Language-Hearing Association (ASHA) for providing Continuing Education courses
- Conducts Spanish speaking post sale client training, as needed
- Performs other duties as assigned
Benefits
- Paid Time Off (sick, personal, and vacation)
- Paid Company Holidays
- 401(k) Retirement Plan and Contribution
- Medical/Dental/Vision benefits with FSA, HSA, & Dependent care options
- Employer Paid Life Insurance
- Voluntary benefits such as Short and Long Term Disability, Critical Illness, Hospital Indemnity and AD & D insurance
- Stipends for health and wellness, home office setup and professional development
- Paid Family Leave
- Annual bonus program
- Annual merit increases
- Year-Round Flex Friday’s
- Discounts on travel, entertainment, home/pet/car insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
