Clinical Educator - Patient Services, Central
About The Position
Kyowa Kirin is a fast-growing global specialty pharmaceutical company that applies state-of-the-art biotechnologies to discover and deliver novel medicines in four disease areas: bone and mineral; intractable hematologic; hematology oncology; and rare disease. A Japan-based company, our goal is to make people smile by delivering breakthroughs where no adequate treatments currently exist, working from drug discovery to product development and commercialization. In North America, we are headquartered in Princeton, NJ, with offices in California, Massachusetts, and Ontario. Summary of Job The territory covers - MN/WI/IA/MO/AR/MS The Clinical Educator is required to exemplify strong disease state and treatment subject matter expertise and support to members of the Patient Services team. The Clinical Educator will be responsible for educating patients, family members, caregivers and HCPs, on certain disease states and treatments in a certain regional territory in the US. The Clinical Educator will drive team territory business objectives and plans and deliver field excellence. The Clinical Educator will be responsible for a high standard of performance and compliant behavior. They will be expected to support the overall Patient Services strategy, policy and guidance development, marketing, and technology enhancements by acting as a subject matter expert in Clinical Education, with a strong background in Patient Services. Strong working knowledge of industry trends and requirements is necessary. This is a cross functional role and will collaborate with other functions to understand patient and customer needs and implement activities that align with Company strategy and comply with current regulatory and healthcare compliance guidelines. The primary role the Clinical Educators is the delivery of on label, company approved clinical education programs to patients, families, and HCPs (RNs, NPs, PAs). The individual in this position will be responsible for a specific geographic area with the ability to travel between 50% and 75% of the time. The Clinical Educator will report to the Director of Clinical Education.
Requirements
- Bachelor of Science in Nursing (BSN) degree or bachelor’s degree in the health care field; advanced degree preferred (MSN, NP, PA)
- Minimum three to five years of experience in the clinical setting, healthcare education, and/or medical industry.
- Expert knowledge of Clinical Education Solutions, including field CE, and patient support program strategy, operational processes, technology, and data
- Sufficiently experienced in working with vendors and cross functional partners; manage conflicts appropriately
- Home infusion and/or Infusion Center experience or knowledge
- Demonstrated ability to develop deep, effective working rapport to foster collaboration, and consultative relationships with healthcare professionals, patients, and caregivers, as well as internal matrix team
- Demonstrated ability to develop effective collaborative relationships within cross-functional teams
- Analytical and problem-solving capability, along with the ability to work independently
- Excellent English oral and written communication and presentation skills.
- Superior organizational and time management skills
- Desire to innovate and work in a fast-paced, energetic environment
- Ability to travel up between 50% and 75%
- Proficient in MS Office Suite.
- Demonstrated ability to organize, prioritize, meet deadlines, make decisions, and change course of action quickly. Strong interpersonal and communication skills. Strong work ethic is required. Detail oriented and excellent follow through. Has the ability to flex and deal with ambiguity in a dynamic, fast-paced, high growth environment. Has a passion for personal learning and development to be able to grow with the company. Cultural sensitivity and ability to develop consensus within a multinational organization
Nice To Haves
- Rare disease experience preferred, metabolic bone disease experience preferred, along with expertise in community outreach work.
- 2+ years of pharmaceutical or biotech industry experience, preferred
Responsibilities
- Provide company approved education on disease state and on-label product and treatment education to patients, families, patient organizations, and community groups, ensuring safe and effective use of KKUS products
- Deliver company approved, on label unbranded and branded presentations to HCPs to educate on disease state and KKUS product(s)
- Collaborate with other functions within the organization to understand patient and customer needs and identify, develop and implement educational activities that align with Company strategy and comply with current regulatory and healthcare compliance guidelines
- Deliver on established program metrics, key performance indicators, and performance measurements.
- Participate in PRC (Medical/Legal/Regulatory) review process as needed as a Clinical Education subject matter expert
- Collaborate with the training and operations verticals to develop and maintain all Clinical Education Program SOPs, Workflows, Communication Guides/Templates, Training and Reports
- Serve as liaison between other functions within the organization to ensure appropriate open communication of Company information
- Work with internal and external Patient Services partners (Hub, SPs, etc.) to ensure seamless patient experience on necessary customer touchpoints
- Maintain disease state understanding through continuing medical education by attending conferences and other educational opportunities
- Develop and maintain KKUS product expertise and understanding
Benefits
- Medical, Dental & Vision Insurance
- Basic and Voluntary Life and AD&D Insurance
- Short- and Long-Term Disability Insurance
- Flexible Spending Accounts, and Health Savings Account
- Business Travel Insurance
- Employee Assistance Programs
- Pet Insurance
- Retirement Savings 401k with company match and annual discretionary profit sharing
- Well-Being and Work-Life Programs Including Gympass, Nutrition Counseling, , Volunteer Time Off, Flexible Work Arrangements, Parental Leave, Adoption Assistance, and TouchCare Insurance & Billing Support
- Generous Paid Time Off, Sick Time, & Paid Holidays
- Perks and Discounts with Tickets at Work and LifeMart
- Reward & Recognition Programs
- Career Development and Training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
