Clinical Education Specialist - Remote (Travel Required)

Argentum Medical-posted 4 months ago
Geneva, IL
51-100 employees
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The position serves as the clinical expert in key healthcare domains, including infection control, wound care, surgical procedures, vascular access, LVAD (Left Ventricular Assist Device), Durable Medical Equipment (DME), Remote Patient Monitoring (RPM), and related product categories. The role provides expert clinical support for field sales teams to help achieve strategic business objectives and drive revenue growth. It involves leading the planning and execution of product evaluations, customer training sessions, and implementation initiatives for both internal stakeholders and external healthcare professionals. The position also delivers professional education programs, often acting as lead presenter or content contributor, and plays a critical role in shaping the customer experience across the sales lifecycle—from initial engagement and product adoption to long-term satisfaction—impacting training outcomes, product utilization, purchasing decisions, and overall customer retention.

  • Serves as the clinical education expert for internal and external stakeholders, delivering product training, education programs, and clinical services across Bravida’s medical product portfolio.
  • Leads field-based product evaluations, implementations, and maintenance activities, including account setup and tailored training plans that directly support sales success.
  • Provides field training to sales associates, 1099 representatives, and per diem clinical staff, ensuring clinical competence, brand consistency, and measurable ROI from training investments.
  • Drives the execution of Bravida Academy offerings, taking lead roles in multiple education programs with significant influence on customer success and learning outcomes.
  • Conducts customer needs assessments to support field complaints; analyzes data to identify trends, ensures process regulatory compliance, and partners with sales teams to develop solutions and resolve issues.
  • Delivers ongoing training to all internal teams and customers, supporting clinical skill development, product utilization, and customer feedback integration across functions.
  • Develops strong KOL (Key Opinion Leader) relationships via field engagement, supporting recruitment, relationship management, and special projects.
  • Represents Bravida at industry events, conferences, and trade shows, maintaining active membership in professional organizations and strengthening brand presence.
  • Maintains up-to-date knowledge of clinical practice guidelines, testing standards, FDA and other regulatory requirements, market trends, and competitor activity.
  • Participates in new product development (NPD) activities and R&D feedback loops, contributing to product design and training for product launches through clinical insight.
  • Supports clinical research and trials, adhering to Good Clinical Practice (GCP) standards and participating from study initiation through completion.
  • Collaborates cross-functionally with Clinical, Sales, and Marketing teams to develop and deliver educational content, presentations, and relevant clinical messaging.
  • Provides customer feedback to inform continuous improvement across Bravida’s product and service offerings.
  • Supports delivery of education via digital platforms (e.g., On24, eLearning, website tools), staying current with modern training technology.
  • Utilizes Bravida platforms (e.g., SFDC, Fast Field, Monday.com, IntelAgree) for project management, communication, and reporting.
  • Maintains full compliance with Bravida policies, procedures, Code of Conduct, and the organization’s mission and values.
  • 3-5 years of clinical nursing experience in one or more of the following areas: Operating Room, Wound Care, Infection Control, Vascular Access, and/or Critical Care.
  • 1-2 years of experience in a nursing educator/preceptor role, with a focus on training and development.
  • 1-2 years of experience in the medical device industry, including direct customer-facing responsibilities and delivery of educational programs.
  • Associate Degree in Nursing (ADN) or Bachelor’s Degree in Nursing (BSN) preferred.
  • Master’s Degree in Nursing (MSN) or Business Administration (MBA) preferred.
  • Registered Nurse (RN), licensed and in good standing, required.
  • Accredited Nursing Certifications (e.g., Wound Care Certification [WCC], Perioperative Nurse [CNOR], Infection Control [CIC], Critical Care Registered Nurse [CCRN]) preferred.
  • Strong clinical competencies in areas such as Operating Room, Wound Care, Infection Control, Vascular Access, and Critical Care.
  • Basic understanding of the healthcare industry, market trends, and the evolving role of medical devices in clinical practice.
  • Growing expertise in clinical program design for the medical device industry, with the ability to link clinical needs to business outcomes.
  • Proficiency in supporting sales teams through customer training, product utilization, and decision-making support to drive business objectives.
  • Project management skills, including the ability to collaborate across departments and lead processes effectively.
  • Training content development and strong presentation skills with a proven track record of success in educational settings.
  • Exceptional communication, interpersonal, and negotiation skills, with a focus on building long-term professional relationships.
  • Strong problem-solving abilities in complex clinical and business environments.
  • Competence in digital tools and platforms, including PPT, Excel, Power BI, eLearning, and digital conference and webinar platforms.
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