Clinical Dual Case Manager (Bilingual Preferred)

Metrocare Services•Dallas, TX

61d

About The Position

GENERAL DESCRIPTION: The mission of Metrocare is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Our Center values integrity, quality, diversity, and perseverance. We are an agency committed to quality, accountability and culturally/gender-responsive and trauma-informed care to individuals experiencing serious mental illness, substance misuse, development disabilities, and/or co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and individuals we serve. The Metrocare Mental Health and Primary Care Division includes several outpatient locations that provide a wide array of therapeutic services, including medication management, counseling, skills training, and case management. The Dual Clinical Case Manager II position provides psychosocial/rehabilitative services to both adults as well as children/adolescents with severe and persistent mental illness as well as serious emotional disturbance. Services may include, but are not limited to, ongoing assessment of clinical needs and social drivers of health, assessment, development of measurable treatment goals and objectives, referral/linkage/advocacy, monitoring, crisis intervention and continuity of care. The population of focus tends to be of higher need requiring weekly to biweekly follow up. Given the needs of those served, this position is expected to serve adults and children/adolescents face to face or via both video and audio technology for 60-70% of services. The overall goal of this position is to maximize the individual’s potential level of functioning, reduce hospitalization and aid in the successful reintegration of individuals into the community. Bilingual Preferred

Requirements

Bachelor’s degree in human services with 1 to 3 years’ experience in MH/MR or related field or master’s degree with 0 to 2 years’ experience in human services.
Basic math skills required.
Ability to work with reports and numbers.
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
Ability to problem solve, exercise good judgment, and make sound decisions.
Ability to support the agency’s mission and demonstrate sensitivity to cultural diversity and workplace.
Ability to juggle multiple projects with accuracy.
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Must be computer savvy and proficient in Microsoft Word, Excel, and Outlook; experience with an EMR system a plus.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business.
Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business.
Must have an acceptable driving record.

Nice To Haves

Experience with trauma-informed services preferred, Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.
Bilingual Preferred

Responsibilities

Provide overall service coordination, referral, linkage, and advocacy to individuals with varying needs.
Perform duties in concert with other members of an interdisciplinary treatment team.
Ensure authorization for clinical services.
Complete a psychosocial assessment on each new admission.
Formulate individual recovery plan based on assessment findings.
Develop measurable objectives and goals agreed upon by the individual.
Actively assist in obtaining and modifying goals as needed.
Document attempts to involve individual, service providers, and caregivers unless opposed by the individual) in service plan process.
Review recovery plans every three months for individuals or as clinically indicated.
Execute recovery plan to assigned individuals in accordance with authorized services, meeting objective measures set forth by the client.
Actively engage and document all individuals assigned to caseload.
Participate in interdisciplinary team staffing.
Present psychosocial assessment findings.
Encourage individual to attend staffing.
Update team on progress or lack of progress in reaching agreed upon goals.
Provide relevant information that might affect treatment.
Follow-up assigned individuals who miss a scheduled clinic appointment.
Document attempts to contact individual.
Report repeated unsuccessful efforts to contact the treatment team.
Follow-up within 24 business hours on assigned individuals who access emergency services.
Report status-disposition to treatment team.
Meet with the individual within 3 days of hospital discharge or assignment in the community.
Provide crisis intervention.
Make home visits, initiate mental illness warrants, work with police and other public servants as a needed to address crisis.
Facilitate inpatient admission upon request of the treatment team.
Provide individual, family, and group rehabilitation sessions.
Evaluate progress of clinical session, solicit feedback from individual(s), and consult with colleagues and team leaders when dealing with unfamiliar/uncomfortable issues.
Identify and assist individuals in obtaining entitlements by providing referrals, advocacy, and negotiation, as needed.
Use technology of video and audio capability to ensure service delivery within the individual’s preferred means of intervention.
Performs other duties as assigned.