Clinical Director

Reborn Pelvic Health & Wellness • Provo, UT

34d

About The Position

Reborn Pelvic Health & Wellness Job Description: Clinical Director Job Title : Clinic Director (Physical Therapist or Occupational Therapist) Reports To : Chief Operations Officer or Owner FLSA Classification : Exempt Clinic Director Role Overview The Clinical Director is a hybrid clinician and leader, balancing direct patient care with administrative and leadership responsibilities. Each Director receives 4 dedicated weekly admin hours for leadership tasks, KPI tracking, and clinic oversight. Full Time Compensation: Salaried and exempt from overtime pay. Includes Clinic Performance Incentive Plan (clinic-wide bonus based on KPIs). 40 hours (36 patient hours + 4 admin hours) is preferred 36 hours is the minimum requirement to be eligible for the Clinical Director role (32 patient hours + 4 admin hours) A prorated salary increase will be applied for schedules between 36 and 39 hours

Requirements

• Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent)
• Current state Physical Therapist or PTA license
• 3–5 years of clinical experience with demonstrated leadership capacity
• Current BLS Certification
• English-speaking preferred
• Proven financial planning and management skills
• Knowledge of legal, medical, and accreditation compliance
• Strong organizational and delegation skills
• Compassionate, excellent at clinical duties and patient care
• Able to lift 50 lbs, assist patients, and meet published physical demand norms

Responsibilities

• Staff Management & Hiring
• Manage, mentor, and direct physical therapists, PTAs, and aides.
• Oversee hiring, onboarding, training, and development.
• Conduct performance evaluations and resolve department issues.
• Uphold accountability through productivity standards and monthly 1:1 meetings.
• Training & Fulfillment
• Train staff on evaluations, treatment plans, and discharges.
• Ensure delivery of “WOW” patient experience.
• Monitor Net Promoter Scores (NPS) and manage patient feedback.
• Uphold best practices in therapy techniques and program effectiveness.
• Staff Morale & Culture
• Maintain high team morale and positive culture.
• Coordinate with leadership on events and staff well-being initiatives.
• Reinforce company values in daily practice.
• Metrics & Reporting
• Track and monitor KPIs weekly, monthly, and quarterly.
• Achieve >86% clinic efficiency and other departmental benchmarks.
• Submit agendas, scorecards, and patient reporting consistently.
• Organization, Communication & Planning
• Set organizational structure for your clinic division.
• Attend leadership meetings, quarterly planning, and annual planning.
• Delegate tasks effectively and resolve departmental issues.
• Financials
• Review monthly, quarterly, and annual financials.
• Partner with COO/Owner to set financial targets.
• Manage clinic budget and resources.
• Monitor billing efficiency, documentation timeliness, and claim approvals.
• Sales & Marketing
• Build and maintain referral relationships (Practice 25).
• Partner with Office Manager on active patient reporting and wellness checks.
• Participate in physician outreach, workshops, and Empower University events.
• Support practice-building efforts (social media, reviews, testimonials, reactivation).
• Train staff in referral and graduation-day processes.
• Compliance
• Ensure full compliance with state/federal regulations, medical standards, and accreditation.
• Leadership Checklists
• Daily
• Provide patient care
• Monitor clinical staff performance
• Escalate urgent issues (“911s”)
• Document issues for future delegation/solutions
• Maintain high clinic energy
• Weekly
• Meet schedule/arrival/note efficiency goals
• Submit agenda, scorecards, patient reporting
• Coordinate case management
• Monitor supply inventory and NPS scores
• Monthly
• 1:1 staff check-ins (values, productivity, growth)
• Quarterly
• Attend planning meetings
• Review referral patterns and clinic performance
• Update policies/procedures as needed
• Bi-Annual
• Conduct staff satisfaction surveys and performance reviews
• Annual
• Attend annual planning meeting
• Review progress, set new goals
• Revisit mission, vision, and values
• Additional Duties
• This job description is not exhaustive. Duties may change at any time with or without notice.

Benefits

• Clinic Performance Incentive Plan (clinic-wide bonus based on KPIs).

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed