Clinical Director

Reborn Pelvic Health & Wellness, LLC•Provo, UT

35d

About The Position

The Clinical Director is a hybrid clinician and leader, balancing direct patient care with administrative and leadership responsibilities. Each Director receives 4 dedicated weekly admin hours for leadership tasks, KPI tracking, and clinic oversight. Full Time Compensation: Salaried and exempt from overtime pay. Includes Clinic Performance Incentive Plan (clinic-wide bonus based on KPIs). 40 hours (36 patient hours + 4 admin hours) is preferred 36 hours is the minimum requirement to be eligible for the Clinical Director role (32 patient hours + 4 admin hours) A prorated salary increase will be applied for schedules between 36 and 39 hours

Requirements

Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent)
Current state Physical Therapist or PTA license
3–5 years of clinical experience with demonstrated leadership capacity
Current BLS Certification
English-speaking preferred
Proven financial planning and management skills
Knowledge of legal, medical, and accreditation compliance
Strong organizational and delegation skills
Compassionate, excellent at clinical duties and patient care
Able to lift 50 lbs, assist patients, and meet published physical demand norms

Responsibilities

Manage, mentor, and direct physical therapists, PTAs, and aides.
Oversee hiring, onboarding, training, and development.
Conduct performance evaluations and resolve department issues.
Uphold accountability through productivity standards and monthly 1:1 meetings.
Train staff on evaluations, treatment plans, and discharges.
Ensure delivery of “WOW” patient experience.
Monitor Net Promoter Scores (NPS) and manage patient feedback.
Uphold best practices in therapy techniques and program effectiveness.
Maintain high team morale and positive culture.
Coordinate with leadership on events and staff well-being initiatives.
Reinforce company values in daily practice.
Track and monitor KPIs weekly, monthly, and quarterly.
Achieve >86% clinic efficiency and other departmental benchmarks.
Submit agendas, scorecards, and patient reporting consistently.
Set organizational structure for your clinic division.
Attend leadership meetings, quarterly planning, and annual planning.
Delegate tasks effectively and resolve departmental issues.
Review monthly, quarterly, and annual financials.
Partner with COO/Owner to set financial targets.
Manage clinic budget and resources.
Monitor billing efficiency, documentation timeliness, and claim approvals.
Build and maintain referral relationships (Practice 25).
Partner with Office Manager on active patient reporting and wellness checks.
Participate in physician outreach, workshops, and Empower University events.
Support practice-building efforts (social media, reviews, testimonials, reactivation).
Train staff in referral and graduation-day processes.
Ensure full compliance with state/federal regulations, medical standards, and accreditation.
Provide patient care
Monitor clinical staff performance
Escalate urgent issues (“911s”)
Document issues for future delegation/solutions
Maintain high clinic energy
Meet schedule/arrival/note efficiency goals
Submit agenda, scorecards, patient reporting
Coordinate case management
Monitor supply inventory and NPS scores
1:1 staff check-ins (values, productivity, growth)
Attend planning meetings
Review referral patterns and clinic performance
Update policies/procedures as needed
Conduct staff satisfaction surveys and performance reviews
Attend annual planning meeting
Review progress, set new goals
Revisit mission, vision, and values