Clinical Director - Licensed BH Care Manager (CA)

Benchmark Health • Los Angeles, CA

57d • Onsite

About The Position

The Director of Collaborative Care will lead the launch, implementation, and expansion of Benchmark Health’s Universal Triage program across partner primary care practices. This leader will play a pivotal role in building the infrastructure for behavioral health integration from designing clinical workflows and staffing models to directly supporting initial patient care and team training. In the early stages, the Director will be actively involved in clinical operations, managing a patient panel to model best practices in measurement-based care, brief behavioral interventions, and coordinated treatment planning with primary care and psychiatric consultants. As the program grows, this role will evolve to focus on scaling the model overseeing Behavioral Health Care Managers who deliver behavioral health interventions within the AIMS Center Collaborative Care framework. The Director will ensure patients receive high-quality, evidence-based support through seamless coordination between care teams, while also developing referral and triage pathways to external mental health services as clinically indicated. In partnership with executive leadership and business development teams, this role will also contribute to expanding Benchmark Health’s partnerships across California and advancing the company’s mission to bring integrated behavioral healthcare to more communities.

Requirements

• Master’s in Social Work, Mental Health Counseling, or Marriage and Family Therapy (last only if we want to include them)
• Active independent clinical licensure in California (LICSW, LCSW, LMFT, LPCC, or equivalent).
• 7+ years of progressive experience in behavioral health, including at least 3 years in a leadership or program management capacity.
• Demonstrated expertise in implementing and managing the AIMS Center Collaborative Care model at scale, including experience leading multidisciplinary teams and managing large patient panels.
• Proven experience launching or expanding behavioral health integration programs in medical or primary care settings.
• Strong understanding of California behavioral health regulations, payer requirements, and integrated care reimbursement models.
• Experience using population health data and measurement-based tools to drive clinical and operational performance.
• Ability to inspire, mentor, and develop high-performing clinical teams; strong track record of coaching clinicians and unlicensed staff.
• Skilled in designing workflows, standard operating procedures, and scalable care delivery models.
• Capable of translating vision into executable plans; comfortable balancing long-term strategy with day-to-day implementation.
• Deep understanding of evidence-based behavioral interventions, safety risk assessments, and collaborative care workflows.
• Exceptional ability to build trust and collaborate across clinical, operational, and business functions.
• Comfortable operating in a fast-paced, evolving environment and leading through change.
• Proficient in EHR systems, population health platforms, and digital communication tools.

Nice To Haves

• Prior experience in startup, growth-stage, or innovation-oriented healthcare organizations preferred.

Responsibilities

• Lead the launch and operational implementation of Benchmark Health’s Collaborative Care program in California, ensuring alignment with AIMS Center evidence-based model and state regulatory standards and Benchmark Health Universal Triage Model.
• Serve as both a strategic leader and hands-on practitioner during early phases providing direct patient care, designing workflows, and modeling best practices for the care team.
• Develop and execute a scalable model for universal triage across partner primary care sites, including staffing, training, supervision, and quality monitoring.
• Hire, train, and mentor a multidisciplinary team of Behavioral Health Care Managers to deliver population-based, measurement-driven behavioral health services.
• Oversee collaborative case consultation processes with psychiatric consultants and primary care providers, ensuring effective communication and high-quality care coordination.
• Work with the clinical team to establish clinical protocols, documentation standards, and operational procedures to support sustainable, high-performing operations including PCP engagement.
• Track program metrics and outcomes, leveraging data to guide continuous improvement and demonstrate value to partners.
• Partner with the business development and executive teams to support strategic growth opportunities, cultivate relationships with California healthcare organizations, and promote adoption of the Universal Triage model.
• Serve as a subject matter expert and thought leader in Universal Triage, supporting internal education, external presentations, and community engagement.

Benefits

• The opportunity to serve within a mission-driven behavioral health care coordination organization.
• A competitive, salaried, and benefitted compensation package with performance incentives and equity participation.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Generous paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Director