Clinical Digital Specialist

GC America Inc • Chicago, IL

7d

About The Position

The Clinical Digital Specialist supports the implementation and adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams. This role bridges clinical practice and digital technology to drive successful workflows, enhance the customer experience, and support commercial growth.

Requirements

• A bachelor’s degree (B.A. or B.S.), technical dental degree, or equivalent work experience is required
• Proven work experience as a Support Specialist, preferably in the dental industry
• Hands-on experience with Windows/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills
• Ability to provide step-by-step clinical help, both written and verbal

Nice To Haves

• Additional certification in Microsoft Suite or similar technologies is a plus
• Dental knowledge or background is a plus

Responsibilities

• Customer Support and Training
• Technical Troubleshooting and Implementation
• Sales and Business Development Support
• Documentation and Reporting
• Identifying Hardware and Software Solutions: Assess and recommend appropriate hardware and software solutions to meet customer needs
• Troubleshooting technical Issues: Diagnose and resolve technical problems to ensure smooth functioning of GC’s digital platforms
• Assisting and onboarding GC’s Digital platforms Assist customers in software access, ensuring compatibility and functionality
• Conduct walkthroughs/training on software capabilities with customers
• Aid customers with submissions of digital offerings
• Support customers with ongoing Clinical case reviews and support
• Interacting with Customers: Engage with customers to swiftly understand the root of their software issues
• Utilize phone, email, video call, or chat to guide clients through troubleshooting steps
• Communicate updates and new features to customers
• Follow up with clients to help integrate systems in their practices
• Providing Timely and Accurate Customer Feedback: Offer clear instructions and technical assistance to resolve complex problems
• Escalate unresolved issues to appropriate internal teams
• Ensure all issues are properly logged in Salesforce
• Prepare accurate and timely reports

Benefits

• 401(k) through Fidelity and company matching 10%
• Dental insurance with Delta Dental PPO
• Health insurance BCBS Illinois PPO
• Employee Assistance Program
• Health Savings Account
• Company Paid Life Insurance (two times annual salary)
• Paid time off including an extra paid week off the week between Christmas and New Years
• Tuition reimbursement
• Vision insurance through EyeMed
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level