Clinical (Deployment) Coordinator

Ampa

4h • Remote

About The Position

Working at Ampa is a rare chance to help transform global mental health and save millions of lives — a level of impact that demands deep commitment. Success here requires resilience, adaptability, and the discipline to put in long hours. If you thrive in a high-intensity, fast-changing environment and want your work to truly matter, you may do the best work of your life here.

Role Overview:
Ampa is seeking a highly organized, detail-obsessed Deployment Coordinator to manage scheduling, logistics, and cross-functional coordination for all customer deployments and onboarding activities.
This is a fully remote, operations-focused role responsible for orchestrating every logistical component of the deployment of the Ampa One brain stimulator — from initial scheduling through post–go-live follow-ups. You will serve as the central point of coordination between customers, Deployment Specialists, Manufacturing, clinical team members, and internal stakeholders to ensure seamless, on-time, and fully confirmed deployments.
This role is ideal for someone who is exceptionally structured, process-oriented, and energized by operational precision. You will own the deployment calendar and ensure that nothing falls through the cracks.

Requirements

• 2+ years of experience in operations, scheduling, logistics coordination, or healthcare/medical device administration.
• Exceptional organizational skills with high attention to detail.
• Demonstrated ability to manage complex, multi-party scheduling across time zones.
• Strong written and verbal communication skills.
• Comfortable managing multiple parallel workstreams without losing precision.
• Highly reliable with strong follow-through and accountability.
• Comfortable working independently in a fully remote environment.

Nice To Haves

• Experience supporting healthcare providers, medical device teams, or clinical environments.
• Experience in startup or high-growth environments.
• Familiarity with CRM systems (specifically HubSpot), project management tools, or scheduling software.
• Extremely structured and process-driven, “Type A”.
• Naturally anticipates problems and addresses them proactively.
• Calm under pressure and responsive to last-minute changes.
• Detail-oriented to the point of catching minor inconsistencies others miss.
• Derives satisfaction from operational excellence and flawless execution.
• Strong sense of ownership — treats every deployment as mission-critical.

Responsibilities

• Own and manage the master deployment calendar across all customer accounts.
• Coordinate scheduling between customers, Clinical Deployment Specialists, and internal clinical team members.
• Confirm, reconfirm, and re-verify all deployment dates, training sessions, and go-live meetings.
• Proactively identify and resolve scheduling conflicts before they escalate.
• Coordinate travel logistics in partnership with deployment staff (flights, lodging, itineraries as needed).
• Create initial client accounts in the Ampa system for use during deployment.
• Remotely guide customers through device testing to confirm proper functionality several days before the deployment team arrives.
• Ensure all ancillary components were bought by the client ahead of deployment
• Remotely review the deployment room to confirm adequate space, appropriate furniture, and other elements critical to a successful deployment.
• Ensure all pre-deployment requirements are completed prior to scheduled go-live dates.
• Serve as the primary logistical point of contact for customers during onboarding.
• Schedule onboarding calls, training sessions, and milestone meetings.
• Send formal calendar invitations, confirmations, reminders, and follow-ups.
• Maintain organized records of all customer communications and deployment milestones.
• Ensure customers clearly understand timelines, expectations, and next steps.
• Liaise between Operations, Clinical Deployment, and Manufacturing teams to align availability and readiness.
• Track deployment readiness status across accounts and escalate risks early.
• Maintain accurate documentation of deployment progress in internal systems.
• Support continuous improvement of deployment workflows and SOPs.
• Develop and maintain standardized scheduling and deployment tracking systems.
• Create structured checklists to ensure consistent execution across accounts.
• Monitor KPIs related to deployment timing, reschedules, and completion rates.
• Drive operational discipline and process adherence.

Benefits

• Impact: Directly enable the successful rollout of life-changing mental health technology.
• Ownership: Play a central operational role in a scaling healthcare startup.
• Growth: Gain exposure to cross-functional operations in a high-growth environment.
• Equity: Meaningful equity as an early contributor to Ampa’s expansion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed