Clinical Data Coordinator I (CS3604 - Hamilton Wolfe)

Communicare Health Centers•San Antonio, TX

29d

About The Position

Ensures the validity and accuracy of Health Outcomes Centers (HOC) patient data by providing timely and accurate data collection under the direction and guidance of the Department Director. DUTIES AND RESPONSIBILITIES: 1. Work closely with medical providers and pharmacy teams to ensure prior authorization approval for specialty medications. 2. Manage the tracking and collection of clinical data from multiple sources. 3. Maintain accurate patient status tracking through HIPAA compliant electronic databases. 4. Respond to phone calls from patients, medical providers and clinical staff members in a timely fashion. 5. Conduct patient outreach calls. 6. Capture patient data using registry-specific case report forms (CRFs). 7. Review and answer queries regarding case report forms (CRFs) within a timely fashion. 8. Prepare for next day clinic by identifying appointment types and chart preparation. Updates pre-registering patients and screening patients for program eligibility. 9. Manage patient enrollment and report issues to HOC Director. 10. Escalate major issues with study sites or patients to HOC Director. 11. Provide exceptional customer service internally and externally. Greets each customer with appropriate introduction. Address concerns prior to end of interaction. Assists with other departments as needed. 12. Performs other related duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum one (1) year experience in healthcare required
Customer service skills required.
Data entry experience required.

Nice To Haves

Bachelor's degree in life sciences or related field highly desirable.
Medical office experience preferred.
Experience with EMR/EHR preferred.
Experience with prior authorization preferred.
Bilingual in English and Spanish preferred.
May need to travel using personal vehicle.
Scheduled hours and/or work locations are subject to change.

Responsibilities

Work closely with medical providers and pharmacy teams to ensure prior authorization approval for specialty medications.
Manage the tracking and collection of clinical data from multiple sources.
Maintain accurate patient status tracking through HIPAA compliant electronic databases.
Respond to phone calls from patients, medical providers and clinical staff members in a timely fashion.
Conduct patient outreach calls.
Capture patient data using registry-specific case report forms (CRFs).
Review and answer queries regarding case report forms (CRFs) within a timely fashion.
Prepare for next day clinic by identifying appointment types and chart preparation. Updates pre-registering patients and screening patients for program eligibility.
Manage patient enrollment and report issues to HOC Director.
Escalate major issues with study sites or patients to HOC Director.
Provide exceptional customer service internally and externally. Greets each customer with appropriate introduction. Address concerns prior to end of interaction. Assists with other departments as needed.
Performs other related duties as assigned.