CLINICAL CUSTOMER SVC COORD- Hospitalist Unit (Day 40)

Johns Hopkins Medicine•Baltimore, MD

9d•$21 - $37•Onsite

About The Position

Position Summary: The Clinical Customer Service Coordinator (CCSC) reports to the Nurse Manager on the unit. Responsible for facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies. Serves as an initial point of contact for customers in person or by phone. Performs various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs. Assists with coordinating, planning, developing, and implementing assigned projects. Oversees front desk and administrative duties. Responsible for day-to-day supervision and performance management of clerical support staff.

Requirements

An Associate's degree is required.
Proficiency in medical terminology (equivalent to JHH-sponsored course completion).
Strong understanding of office and administrative procedures, with 2-3 years of related experience.
Advanced computer skills, including proficiency in word processing, PowerPoint, and spreadsheet software.
2 - 3 years of work experience using customer service, data management, time management, and office management skills preferred.
Must have PC/PC application skills, the ability to use various communication tools such as a pager box, and operate, troubleshoot, and maintain general office equipment.

Responsibilities

Facilitating information exchange between customers: patients, families, healthcare team, other departments, vendors, or outside agencies.
Serving as an initial point of contact for customers in person or by phone.
Performing various integral activities to assist medical, nursing, and administrative staff in meeting unit, department, and institutional needs.
Assisting with coordinating, planning, developing, and implementing assigned projects.
Overseeing front desk and administrative duties.
Responsible for day-to-day supervision and performance management of clerical support staff.
Contributes to the development of budgetary targets.
Monitors and takes corrective action when targets are not met.
Prioritizes and organizes own work based on established hospital guidelines, policies, and protocols.
Prioritizes/organizes the work of other clerical support staff to meet unit demands.
Makes decisions regarding work processes based on established hospital guidelines, policies, and protocols.
Maintains current knowledge of relevant protocols and procedures and recommends revision when indicated.
Oversees and coordinates daily activities of clerical support staff.
Independently and in consultation with unit leadership, solve complex problems related to unit operations.
Recognizes and mobilizes appropriate resources that lead to problem resolution.
Recognizes the need for and can use the chain of command effectively.
Must be able to utilize information generated from computerized and paper systems supporting functions such as medical records, admissions, transfers, discharges, order entry, labs, etc.
Must be able to input, retrieve, coordinate, and communicate data from multiple sources upon request.
Operation and maintenance of all communication and office technology used on the unit.