Clinical Customer Success Manager

Proscia • Philadelphia, PA

77d

About The Position

Proscia is revolutionizing pathology, the last major frontier in healthcare to embrace digital. As a leader in pathology AI software, we are empowering pathologists and scientists to transition from traditional microscope-based workflows to digital, AI-driven approaches, unlocking new possibilities in precision medicine. The digital pathology market is experiencing explosive growth as advances in AI enable unprecedented insights into diseases like cancer. Pathology is central to medicine, and the shift to AI-powered solutions is not just modernizing workflows-it's transforming how diseases are diagnosed, treated, and understood. Predictions for the future of pathology show a tidal wave of adoption, with experts describing the field as 'poised for the next major breakthrough' in healthcare innovation. Backed by over $100 million in funding from leading healthcare and technology investors, Proscia is at the forefront of this revolution. Joining Proscia means being part of a company at the cutting edge of healthcare innovation, where the possibilities are limitless. With the convergence of AI, precision medicine, and digital pathology, we're not just changing pathology-we're redefining what's possible in medicine.

Requirements

• 5+ years in enterprise SaaS Customer Success, Account Management, or a related field
• 2+ years of experience working with clinical healthcare customers or in the medical industry
• Strong ability to manage relationships at all levels from technical users to executive stakeholders
• Proven project management skills across onboarding, go-lives, and continuous enablement
• Experience with Salesforce (SFDC) and comfort working with distributed global teams
• High level of ownership, resilience, empathy and comfort navigating ambiguity

Nice To Haves

• Familiarity with digital pathology, laboratory workflows, or medical imaging platforms
• Understanding of cloud environments (AWS, Azure, GCP) and data governance in regulated settings
• Experience building or scaling a Customer Success function
• Knowledge of tools such as Zendesk and Gainsight

Responsibilities

• Drive measurable outcomes for customers by aligning Concentriq capabilities to their objectives, delivering ROI, and maintaining high retention rates.
• Lead onboarding, training, and enablement programs. Facilitate cadence calls, executive business reviews, and workshops to demonstrate value and identify growth opportunities.
• Help create scalable playbooks, engagement models, and workflows to improve consistency and efficiency as we grow.
• Work cross-functionally with Sales, Application Specialists, Product, and Support to provide a seamless customer experience. Coordinate with internal support teams to resolve customer issues effectively.
• Collect feedback and deliver actionable insights to Product and Engineering to influence roadmap priorities and improve the platform.
• Travel up to approximately 20 percent to meet with customers, strengthen relationships, and support their success on-site.

Benefits

• Competitive pay
• Savings options
• Schedule options
• Insurance options that promote long-term health and personal growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Number of Employees: 101-250 employees