Clinical Coordinator

Illinois Bone and Joint Institute LLC•Arlington Heights, IL

About The Position

Summary The Clinical Coordinator acts as a liaison between their assigned physician and patients/families, staff, primary care physicians and other specialists, attorneys, vendors etc. This role ensures that physician schedules are in accordance with their protocols/needs and that the schedule provides for a smooth/effective delivery of patient care; coordinates incoming physician-related phone calls; and, as requested, assists the physician in the coordination of personal responsibilities in an effort to ensure that the professional requirements of the physician’s workday are met.

Requirements

High school diploma or equivalent is required.
Able to type 40 wpm with good spelling ability.
Computer literate and knowledgeable in business software/equipment.
Knowledgeable in basic medical terminology.
Able to communicate (verbal and written) in the English language.
Excellent phone and people skills.
Capable of keeping up in a “fast-paced” work environment
Good sense of humor, helpful.
Valid Illinois Driver’s License.

Responsibilities

Responds to incoming phone calls and determines the best method for resolution of caller’s needs through the identification of the most appropriate respondent (i.e. physician, physician assistant, clinical/nursing staff, etc). Channels requests appropriately in an effort to ensure resolution.
Secures charts related to diagnostic tests, physical/occupational therapy reports, etc. and discusses issues with physicians. Relates physician information back to patient/requestor. Completes chart notes, as appropriate.
Registers and assists in scheduling of appointments for new/established patients.
Arranges for legal depositions, ensuring that all patient records are available prior to the deposition.
Responsible for chart preparation prior to clinic hours; ensures that the chart is in order and complete with all documentation needed by the physician. If test results, dictation or other documentation is needed, this role will call to obtain it before clinic hours.
Sends prescriptions for therapies, return to work notes, gym notes etc., as requested.
Composes and types non-patient visit letters/correspondence for the physician.
Opens and distributes physician/department mail.
Provides workers’ compensation carriers with updated status on patients.
Completes, handicap parking permits, jury duty requests, school/physical education excuse notes, disability forms, etc.
Prepares physicians on call schedules and coordinates physician schedule changes.
As necessary, secures appropriate releases and copies, medical information for patient pick-up. Works closely with copy service and monitors reports to ensure timely mailing of all requests for records.
Maintains an orderly file on physician credentials and CME credits.
Works on special projects
Secures insurance pre-certifications as requested (i.e. MRI’s PT, Synvisc, injections, surgery etc.)
Handles payments received for depositions, record subpoenas, etc., by completion of appropriate forms for the Revenue Cycle department and notation of receipt of payments in the chart.