Clinical Coordinator EMPACT

La Frontera Center Inc.•Tempe, AZ

About The Position

This is a great opportunity for a Clinical Coordinator (Supervisor) to join our dynamic Adult Services team. As a Clinical Coordinator, you will assure the quality of services to clients, coordinating day to day operations of the program and recommending and implementing changes to improve the delivery of services. Provide direct service counseling, on-going counseling, prevention services and education services to adults, families and youth. Directly supervise clinical staff.

Requirements

Master's degree in behavioral health related field is required.
Three years of prior community behavioral health work experience is required.
Must possess valid AZ Driver's license with no major infractions for the past 39 months.
Fingerprint clearance card required or must be eligible to obtain one.
Must be 21 years of age or older at time of employment.
Excellent oral and written communication skills.
Clear and effective communication.
Strong customer service.
Strong problem-solving and analytical skills.
Ability to document detailed information.
Ability to multitask.
Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.
If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required. At time of hire, a 3-year state driving record with no major infractions or excessive driving violations/tickets is required.
Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
Maintain a professional demeanor while working remotely (from home) and positive working relationships with internal and external team members, stakeholders, and community and business partners.

Nice To Haves

Prior supervisory experience in behavioral health is preferred.
Associate license is preferred.
Experience working with AHCCCS System of Care is preferred.

Responsibilities

Assist manager with the administrative and clinical supervision of staff and interns. Evaluate staff and intern performance. Make recommendations to the Manager on personnel and staffing needs, as well as on changes that would improve service delivery. Provide instruction and training for staff, interns, and contract staff, in his/her respective discipline, as opportunities permit or as assigned by the Manager.
Direct the overall productivity of the program and monitor individual staff, contractors, interns, work-study staff, and volunteer performance to meet productivity standards. Provide clinical services at least 25% of the work week. For Coordinators who are also Master’s Level Therapists, those clinical services would be psychotherapy for the purpose of assessment, diagnosis, and treatment. Productivity standards are established annually, at a minimum.
Direct the day-to-day operations of the program and be responsible for the scheduling of meetings, services, and staff time. Responsible for scheduling and facilitating ongoing supervision with staff, including individuals, groups, and teams. Provide coverage for positions supervised as needed.
Provide quality assurance of the program's service delivery including client charts and documentation. Monitor and maintain all client records in accordance with agency policies and procedures.
Recommend to the Manager changes that would improve service delivery and implement changes and new programming as directed by the Manager.
Clinical Coordinators will be required to work beyond scheduled work hours to complete required paperwork or to complete crisis stabilization tasks. Evening and night hours may be required. Clinical Coordinators will be required to provide on call rotations involving 24-hour availability.
Ensure the continuity of care in providing comprehensive services and coordinate or facilitates communications with other departments of the agency.
Develop, implement, and maintain at least one clearly defined program area.
Comply with and assure compliance by staff with the agency's standard of care for service delivery. Assist with Quality Management, Quality Assurance, and Utilization Review.