Clinical Coordinator and Quality Assurance Specialist (RN)

AlphaCare Home Health Corp•San Bruno, CA

64d•$50 - $70

About The Position

The Clinical Coordinator and Quality Assurance Specialist (RN/LVN) plays a key role in improving quality of care, optimizing clinical performance, and supporting staff development across AlphaCare home health operations. This position combines clinical expertise, data-driven review, and field-based mentorship to ensure high-quality, efficient, and compliant patient care. The specialist partners with Clinical Managers, Quality Assurance (QA), Operations, Schedulers, and Intake to align documentation, visit utilization, and patient outcomes with agency and payer standards.

Requirements

Active Registered Nurse (RN) license in California (required)
3–5 years of clinical experience in home health, quality review, or care management.
Experience in utilization review, quality assurance, or regulatory compliance strongly preferred.
Excellent communication, analytical, and teaching skills.
Proficient in EMR systems and data reporting tools.
Strong ability to coach and mentor clinicians while supporting operational excellence.

Responsibilities

Participate in internal audits and clinical documentation reviews to uphold agency and regulatory standards.
Coordinate with QA and Operations teams to maintain readiness for audits and surveys.
Support process improvement initiatives focused on safety, quality, and efficiency.
Participate in quarterly QAPI meetings and initiatives to incorporate clinical record reviews, trends & surveys
Identify areas for improvement and implement PIPS
Review patient visit utilization to confirm alignment with care plans, clinical needs, and agency guidelines.
Identify patterns of over- or under-utilization and provide recommendations for improvement.
Partner with clinicians and schedulers to ensure visits are optimized for both patient outcomes and payer compliance.
Reinforce accurate, defensible clinical documentation that supports care justification and reimbursement integrity.
Work closely with managers, QA, and administrative staff to coordinate quality and performance activities.
Track and evaluate hospital readmission data to detect trends and gaps in continuity of care.
Conduct detailed case analyses for high-risk patients and collaborate with the care team on preventive strategies.
Verify that follow-up documentation and communication post-readmission are completed promptly and thoroughly.
Contribute to the development of action plans aimed at improving patient outcomes and reducing avoidable readmissions.
Provide real-time clinical guidance and case consultation to field staff for complex or high-acuity patients.
Assist with care coordination and problem-solving for clinical escalations, including symptom management and urgent care needs.
Participate in case conferences, team meetings, and interdisciplinary reviews to offer clinical insight and promote evidence-based practice.
Serve as a liaison between field clinicians, physicians, and leadership to ensure clinical excellence and patient safety.
Conduct home visits as needed to assess patient status, validate care needs, or support staff with complex cases.
Deliver individualized and group training on documentation, visit management, and clinical best practices.
Conduct joint field visits to orient and mentor new clinicians and reinforce compliance expectations.
Offer constructive coaching to improve performance and maintain quality benchmarks.
Perform other related and assigned duties.