Clinical Consultant II, Enabling Technologies - Boston, MA

Medtronic•Boston, MA

6d•$68,000 - $102,000•Remote

About The Position

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also includes travel outside the territory, presenting opportunities for broader engagement. At Medtronic, the Enabling Technology Clinical Consultant II provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.  Must perform all duties within the Quality System and BCS requirements. This is a field-based role.

Requirements

High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Must have a valid driver's license and active vehicle insurance policy.
In addition, your driving record will be reviewed and will be considered as part of your application.
Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Nice To Haves

RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Preference will be given to local qualified candidates and candidates with Medtronic experience

Responsibilities

Technical Support Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers
Represents Medtronic during technology-enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Installs software and hardware upgrades.
Performs system preventative maintenance.
Provides telephone clinical support to customers.
Uses UNIX/LINUX commands to modify operating files.
Fulfills Software and Service Contract obligations.
Customer Support Acts as the primary Medtronic customer liaison for repair and technical support issues.
Provides timely information to the district team regarding customer concerns, issues and market opportunities.
Provide service to customers per their individual needs.
Maintains familiarity with status of calls and issues at customer sites.
Reports necessary complaints and partners with Clinical Manager/NRC to ensure full resolution
Files weekly site visit and customer contact reports for service improvement purposes
Educational Support Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
Provides a clinical resource for surgeons, clinicians and others being trained.
Updates customers on tips, shortcuts and suggestions, as appropriate.
Participates in in-house sponsored customer training at designated sites for both internal and external partners
Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Sales Support Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of Company programs.
Supports more complex, new image-guided products and applications to physicians and hospital staff.
Works as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in-field experience.
Responsible for documentation at new or existing installations
Adhere to company policies and conduct all business in an ethical manner

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).