Clinical Consultant II, Enabling Technologies - Reston, VA

Medtronic

3d•$68,000 - $102,000

About The Position

We anticipate the application window for this opening will close on - 20 Jan 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement. At Medtronic, the Clinical Consultant II, Surgical Synergy provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements. This is a field-based role. Responsibilities may include the following and other duties may be assigned: Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers Represents Medtronic during technology-enabled procedures to provide technical assistance. Maintain system hardware and software to maximize system performance. Installs software and hardware upgrades. Performs system preventative maintenance. Provides telephone clinical support to customers. Uses UNIX/LINUX commands to modify operating files. Fulfills Software and Service Contract obligations. Acts as the primary Medtronic customer liaison for repair and technical support issues. Provides timely information to the district team regarding customer concerns, issues and market opportunities. Provide service to customers per their individual needs. Maintains familiarity with status of calls and issues at customer sites. Reports necessary complaints and partners with CSM/NRC to ensure full resolution Files weekly site visit and customer contact reports for service improvement purposes Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters relating to our technology-enabled procedures. Provides a clinical resource for surgeons, clinicians and others being trained. Updates customers on tips, shortcuts and suggestions, as appropriate. Participates in in-house sponsored customer training at designated sites for both internal and external partners Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer). Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures. Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures Attend and participate in sales meetings, training programs, conventions, and trade shows as directed. Submit reports and provide information as directed. Cooperate with all personnel on the execution of Company programs. Supports more complex, new image-guided products and applications to physicians and hospital staff. Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals. Provide input on new product development based on in-field experience. Responsible for documentation at new or existing installations Adhere to company policies and conduct all business in an ethical manner The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that's why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. To learn more about Inclusion & Diversity at Medtronic Click Here

Requirements

High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
Associate's Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
A Bachelor's degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
Ability to work efficiently and autonomously with little direction when outside of clinical events
Ability to attend national meetings, district meetings and other training as requested
Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
Ability to lift up to 40 pounds
Ability to sitting, standing, and/or walking for 8+ hours per day
Ability to bend/stoop, squat and balance frequently
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
Must have a valid driver's license and active vehicle insurance policy.
In addition, your driving record will be reviewed and will be considered as part of your application.
Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.

Nice To Haves

RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
Represents Medtronic during technology-enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize system performance.
Installs software and hardware upgrades.
Performs system preventative maintenance.
Provides telephone clinical support to customers.
Uses UNIX/LINUX commands to modify operating files.
Fulfills Software and Service Contract obligations.
Acts as the primary Medtronic customer liaison for repair and technical support issues.
Provides timely information to the district team regarding customer concerns, issues and market opportunities.
Provide service to customers per their individual needs.
Maintains familiarity with status of calls and issues at customer sites.
Reports necessary complaints and partners with CSM/NRC to ensure full resolution
Files weekly site visit and customer contact reports for service improvement purposes
Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters relating to our technology-enabled procedures.
Provides a clinical resource for surgeons, clinicians and others being trained.
Updates customers on tips, shortcuts and suggestions, as appropriate.
Participates in in-house sponsored customer training at designated sites for both internal and external partners
Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed.
Cooperate with all personnel on the execution of Company programs.
Supports more complex, new image-guided products and applications to physicians and hospital staff.
Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in-field experience.
Responsible for documentation at new or existing installations
Adhere to company policies and conduct all business in an ethical manner

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume