Clinical Consultant II, Enabling Technologies - Boston, MA

Medtronic-posted 3 days ago
$68,000 - $102,000/Yr
Full-time • Mid Level
Remote • Boston, MA
5,001-10,000 employees
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We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also includes travel outside the territory, presenting opportunities for broader engagement. At Medtronic, the Enabling Technology Clinical Consultant II provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.  Must perform all duties within the Quality System and BCS requirements. This is a field-based role.

  • Technical Support Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with our customers
  • Represents Medtronic during technology-enabled procedures to provide technical assistance.
  • Maintain system hardware and software to maximize system performance.
  • Installs software and hardware upgrades.
  • Performs system preventative maintenance.
  • Provides telephone clinical support to customers.
  • Uses UNIX/LINUX commands to modify operating files.
  • Fulfills Software and Service Contract obligations.
  • Customer Support Acts as the primary Medtronic customer liaison for repair and technical support issues.
  • Provides timely information to the district team regarding customer concerns, issues and market opportunities.
  • Provide service to customers per their individual needs.
  • Maintains familiarity with status of calls and issues at customer sites.
  • Reports necessary complaints and partners with Clinical Manager/NRC to ensure full resolution
  • Files weekly site visit and customer contact reports for service improvement purposes
  • Educational Support Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures.
  • Provides a clinical resource for surgeons, clinicians and others being trained.
  • Updates customers on tips, shortcuts and suggestions, as appropriate.
  • Participates in in-house sponsored customer training at designated sites for both internal and external partners
  • Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
  • Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
  • Sales Support Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
  • Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
  • Submit reports and provide information as directed.
  • Cooperate with all personnel on the execution of Company programs.
  • Supports more complex, new image-guided products and applications to physicians and hospital staff.
  • Works as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals.
  • Provide input on new product development based on in-field experience.
  • Responsible for documentation at new or existing installations
  • Miscellaneous: Adhere to company policies and conduct all business in an ethical manner
  • Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume.
  • High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience; Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
  • Must have a valid driver's license and active vehicle insurance policy.  In addition, your driving record will be reviewed and will be considered as part of your application.
  • Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
  • RT and/or MRI certification
  • Prior experience with Image Guided Systems
  • Prior experience with MRI
  • Operating room experience
  • Preference will be given to local qualified candidates and candidates with Medtronic experience
  • Medtronic offers a competitive Salary and flexible Benefits Package
  • A commitment to our employees lives at the core of our values.
  • We recognize their contributions.
  • They share in the success they help to create.
  • We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
  • Health, Dental and vision insurance , Health Savings Account , Healthcare Flexible Spending Account , Life insurance, Long-term disability leave , Dependent daycare spending account , Tuition assistance/reimbursement , and Simple Steps (global well-being program).
  • Incentive plans, 401(k) plan plus employer contribution and match , Short-term disability , Paid time off , Paid holidays , Employee Stock Purchase Plan , Employee Assistance Program , Non-qualified Retirement Plan Supplement (subject to IRS earning minimums) , and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
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