Clinical Consultant II, Enabling Technologies - Manhasset, NY

Medtronic•Holtsville, NY

1d•Onsite

About The Position

At Medtronic, the Clinical Consultant II, Surgical Synergy provides clinical, technical and product knowledge support to existing and potential customers. This role builds and maintains solid customer relationships and provides customer training at all levels. The consultant is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services and must perform all duties within the Quality System and BCS requirements. This is a field-based role, requiring the professional to reside within the territory and drive to multiple accounts throughout the region, with opportunities for broader engagement through travel outside the territory. The role supports more complex, new image-guided products and applications to physicians and hospital staff, working as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals. Medtronic leads global healthcare technology, aiming to alleviate pain, restore health, and extend life, with a global team of 95,000+ passionate people. The Cranial and Spinal Technologies (CST) part of the Neuroscience portfolio is dedicated to redefining cranial and spinal procedures. This specific role supports the Enabling Technologies platforms, delivering an innovative portfolio that includes robotics, navigation, intra-operative imaging, advanced energy devices, cerebral spinal fluid management, and critical care.

Requirements

High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience
Associate’s Degree with a minimum 4 years of clinical, medical sales or medical imaging/navigation/robotics experience
A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience
Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings and nights and may be required to engage in overnight travel within own district or neighboring districts
Ability to work efficiently and autonomously with little direction when outside of clinical events
Ability to attend national meetings, district meetings and other training as requested
Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
Ability to lift up to 40 pounds
Ability to sitting, standing, and/or walking for 8+ hours per day
Ability to bend/stoop, squat and balance frequently
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer
Must have a valid driver's license and active vehicle insurance policy
Driving record will be reviewed and will be considered as part of your application
Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support

Nice To Haves

RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience

Responsibilities

Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
Represents Medtronic during technology-enabled procedures to provide technical assistance
Maintain system hardware and software to maximize system performance
Installs software and hardware upgrades
Performs system preventative maintenance
Provides telephone clinical support to customers
Uses UNIX/LINUX commands to modify operating files
Fulfills Software and Service Contract obligations
Acts as the primary Medtronic customer liaison for repair and technical support issues
Provides timely information to the district team regarding customer concerns, issues and market opportunities
Provide service to customers per their individual needs
Maintains familiarity with status of calls and issues at customer sites
Reports necessary complaints and partners with CSM/NRC to ensure full resolution
Files weekly site visit and customer contact reports for service improvement purposes
Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our technology-enabled procedures
Provides a clinical resource for surgeons, clinicians and others being trained
Updates customers on tips, shortcuts and suggestions, as appropriate
Participates in in-house sponsored customer training at designated sites for both internal and external partners
Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
Submit reports and provide information as directed
Cooperate with all personnel on the execution of Company programs
Supports more complex, new image-guided products and applications to physicians and hospital staff
Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
Provide input on new product development based on in-field experience
Responsible for documentation at new or existing installations
Adhere to company policies and conduct all business in an ethical manner

Benefits

Competitive Salary
Flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans (Sales Incentive Plan - SIP)
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Paid sick time (for temporary employees, as required under applicable state law)