Clinical Concierge (LVN-Cert Medical Assistant) - Float

Cottage Health • Goleta, CA

1d • Onsite

About The Position

Cottage Medical Group is seeking a Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for their Ambulatory Float Pool department. This role involves registering patients, collecting payments, rooming, assisting providers with care and treatment, discharging, and following-up with patients. The Clinical Concierge is responsible for guiding patients and their "secondary guests" through the entire experience to enhance clinical excellence, reduce treatment times, and maximize patient satisfaction before, during, and after visits. This position is a crucial part of the office team, providing patient care in a clinical setting under the direction of the Site Manager and on-duty provider, and collaborating closely with providers and other clinical staff. Cottage Health is a leading acute care hospital system on the central coast of California, known for superior patient care, innovation, medical research, and education. Established in 1888, the health system includes three acute care hospitals, a Rehabilitation Hospital, multiple clinics, and a multi-site Urgent Care system. Its mission is to serve central coast communities with excellence, integrity, and compassion, prioritizing patients. Cottage Health is an Equal Opportunity Employer, committed to discrimination-free hiring practices and fostering an inclusive environment where diverse perspectives are valued.

Requirements

• Successful completion of a Vocational Nurse or Medical Assistant education program with valid certification testing/competition and 2 years of equivalent work experience.
• California licensure as a Licensed Vocational Nurse (LVN) or verified Medical Assistant certification.
• American Heart Association (AHA) Basic Life Support (BLS) for Health Care Providers.
• Valid class "C" California Driver License and verification of acceptable driving record from the California Department of Motor Vehicles.
• Knowledge of medical terminology.
• Knowledge of electronic medical record, preferably Epic.
• Basic computer/email skills.
• 1 year of experience as an LVN, Medical Assistant, including previous experience with an electronic health record and phlebotomy.

Nice To Haves

• Ability to perform phlebotomy and administer injections.
• Two (2) years of experience as an LVN or Medical Assistant, including previous experience with an electronic health record and phlebotomy.

Responsibilities

• Registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients.
• Companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit.
• Perform a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• Assist the provider with front office and back-office duties in the outpatient management of patients on a rotating basis.
• Act as the patient advocate, maintaining continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees