Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Resources • McKinney, TX

3h • Onsite

About The Position

It is the role of the Concierge to guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, x-ray examinations, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude. Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries. With centers open 8 a.m. to 8 p.m., 365 days a year, little or no wait times and ability for most patients to leave with medication in hand, our goal is to offer an easy, convenient and affordable option for the care our patients need. Backed by Texas Health, one of the region’s largest health systems, we plan to open 20 locations in the Dallas Fort Worth area by summer 2021. The company has received several awards including Best in DFW 2024 Dallas Morning News – Gold: Best Urgent Care/Walk-in Clinic - Dallas Northwest Highway, Star Local Media Plano 2024 Finalist: Texas Health Breeze Urgent Care, Southlake Style 2024 Reader’s Choice Finalist for Best Emergency Care and Best Urgent Care - Southlake, Denton’s Original People’s Choice Awards 2024: Best Urgent Care Clinic – Denton, Living Magazine Best of Reader’s Choice 2024 Winner – Best Urgent Care: Coppell, Flower Mound, Southlake, and Richardson. Through the support of Texas Health leadership, Texas Health Breeze Urgent Care has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation, which recognizes focused formalized training in the specialty of urgent care as it relates to both clinical training and the patient experience.

Requirements

• H.S. Diploma or Equivalent
• Completion of approved NCT training program
• Successful completion of a Medical Assistant education program Or Successful completion of a vocational nurse program
• 6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care
• 6 Months Previous x-ray experience or completion of an internal THR NCT training program in lieu of experience
• NCT (Non-Certified Radiology Technician) Registered by the Texas Medical Board Upon Hire
• LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Or Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program (Those hired prior to 04/11/2022 will be grandfathered without MA education/Certification)
• BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire
• THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire

Nice To Haves

• 6 Months Previous experience as licensed NCT
• Previous experience with electronic health record
• Previous experience with straight-arm x-ray
• Orthopedic experience

Responsibilities

• Guide consumers and their "secondary guests" through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence.
• Assist the provider with care and treatment, laboratory testing, x-ray examinations, and other duties.
• Perform patient registration, collection of payments, rooming, and patient discharge.
• Maintain competency and perform in all assigned positions on a rotating basis.
• Collect identification and payor related documentation.
• Conduct registration using EPIC workflow.
• Measure and document vitals and communicate the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.
• Document chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
• Perform and document laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.
• Administer and document oral and intramuscular medication using the appropriate medication verification workflow.
• Perform injections with the appropriate competency checkoff (if a medical assistant).
• Assist provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&D, and application of ortho-goods and assists with ortho-glass application.
• Perform diagnostic x-rays and document completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider.
• Perform x-rays following established protocols and utilizes appropriate exposure factors for care and safety.
• Ensure images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record.
• Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.
• Welcome the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquire about the purpose and nature of the visit.
• Recognize and notify provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.
• Schedule primary care referrals for consumers.
• Maintain office supplies, medical supplies, and medications at appropriate par levels as assigned.
• Perform quality checks throughout out the facility per established policies and procedure.
• Other duties as assigned.

Benefits

• 401k
• PTO
• Medical insurance
• Dental insurance
• Paid Parental Leave
• Flex spending
• Tuition reimbursement
• Student Loan forgiveness
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.
• Opportunity to earn 20+ contact hours during orientation that can be utilized to renew your medical assistant certification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees