Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Resources • Argyle, NY

116d

About The Position

The Clinical Concierge at Texas Health is responsible for guiding consumers and their secondary guests through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. This role includes a variety of clinical functions such as assisting the provider with care and treatment, laboratory testing, x-ray examinations, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. This position is vital to the urgent care team, working under the direction of the Site Manager and closely with the provider and other clinical staff. The role requires discretion, good judgment, diplomacy, decision-making, and a customer service attitude.

Requirements

• H.S. Diploma or Equivalent Required.
• Completion of approved NCT training program Required.
• Successful completion of a Medical Assistant education program Required or completion of a vocational nurse program Required.
• 6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care Required.
• 6 Months Previous x-ray experience or completion of an internal THR NCT training program in lieu of experience Required.
• NCT Registered by the Texas Medical Board Upon Hire Required.
• LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Required.
• BCLS - Basic Cardiac Life Support within 30 days of hire Required.
• THR Urine Drug Collector training within 30 days of hire Required.

Nice To Haves

• 6 Months Previous experience as licensed NCT Preferred.
• Previous experience with electronic health record Preferred.
• Straight-arm x-ray and orthopedic experience Preferred.

Responsibilities

• Guide consumers and their secondary guests through the urgent care visit.
• Assist the provider with care and treatment, laboratory testing, and x-ray examinations.
• Perform patient registration and collection of payments.
• Document vitals and communicate data to the consumer and provider.
• Document chief complaint, allergies, health history, and current medications in EPIC.
• Perform laboratory testing and collections per provider orders.
• Administer and document oral and intramuscular medication.
• Assist provider with procedures including maintaining sterile field and laceration repair.
• Perform diagnostic x-rays and document completion of radiology examinations.
• Build trust and relationships with consumers and secondary guests.
• Schedule primary care referrals for consumers.
• Maintain office supplies, medical supplies, and medications.
• Perform quality checks throughout the facility.
• Other duties as assigned.

Benefits

• 401k
• PTO
• Medical insurance
• Dental insurance
• Paid Parental Leave
• Flex spending
• Tuition reimbursement
• Student Loan forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees