Clinical Concierge LVN - MoGo Urgent Care Marina

Montage Health•Marina, CA

4d•$45

About The Position

This position provides an hourly rate of $44.58 The Clinical Concierge is responsible for registering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their “secondary guests” through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. The Clinical Concierge is responsible for assisting the provider with front office and back office duties in the outpatient management of patients on a rotating basis. This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of the Clinic Manager and the on-duty provider and works closely with the provider and other clinical staff. Additionally, the Clinical Concierge is responsible for a variety of clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

Requirements

1 year experience as an LVN required
Knowledge of urgent care medical specialty required
Knowledge of medical terminology required
Excellent written and verbal communication required
Exceptional customer service and phone etiquette required
Ability to maintain effective and organized systems to ensure timely patient flow required
Ability to project a positive, warm, friendly and healing attitude to the patients of the community is required
Ability to perform phlebotomy and administer injections required
High School Diploma/GED required
Successful Completion of an LVN Program required
LVN licensed in CA
American Heart Association Healthcare Provider BLS certification required

Nice To Haves

Family practice or Urgent care experience preferred
Experience electronic health record preferred
Ability to effectively communicate in Spanish preferred

Responsibilities

Behaves in a professional and empathetic manner to build trust, comfort, understanding, and relationships with patients and the secondary guest(s) and in-line with Studer Principles
Welcomes (including eye contact, smile, greeting, and personal introduction) the patient and secondary guest(s) to the center and inquires the purpose and nature of the visit
Collects identification and payor related documentation, conducts patient registration, and performs point of service collection
Measures and collects patient data including temperature, pulse, oxygen saturation, respirations, blood pressure, height, weight, and, in indicated pediatric patients, length and head circumference. Conducts hearing and vision screenings. Communicates the data and results to the patient
Documents all data accurately into the patient medical record
Collects and documents in the patient medical record patient reason for visit and chief complaint, allergies, health history, and current medications for review by provider
Completes, when appropriate, standard operating procedures (convenience and clinical) to optimize patient comfort and through-put
Prepares patients for examinations and procedures. Assists provider with patient care. At the direction and delegation of the provider, performs approved lab tests and diagnostic testing, prepares and administers designated medications (oral, subcutaneous, intradermal, intramuscular), instills eye drops, and applies topical medications.
Organizes, schedules, completes, and communicates primary care, specialist, and ancillary referrals to patients
Maintain patient care supplies and medications, and quality checks and assurances throughout the facility.
Feels personal ownership in providing excellent care and patient experience as a team through highly choreographed standard work; never satisfied with reaching measured goals, but strives to continually improve.
Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance patient satisfaction and experience, and reduce waste and/or cost.