Clinical Case Manager

Felton Institute•San Francisco, CA

8d•$93,000 - $115,000•Onsite

About The Position

Under the supervision of the Program Manager, this position participates in a multidisciplinary team serving tenants of Rene Cazenave Apartments many of whom have severe mental illness and co-occurring disorders, providing comprehensive and integrated treatment services, including mental health and substance abuse treatment, case management, and other service connections. The Clinical Housing Support clinical case manager evaluates the needs of clients and develops treatment plans, often along with the onsite medication support team.

Requirements

Master’s degree or higher in Social Work or other Professional Counseling Programs, including MFTs/APCCs
Registered with active license with BBS, including intern level ASWs, AMFTs, and APCCs
Experience in case management and mental health treatment for at-risk adults and/or older adults, including co-occurring disorders (master’s level internship experience considered) preferred.
Moderate to comprehensive understanding of Specialty Mental Health Services under the Department of Health Care services definitions in addition to skills in assessment, treatment planning, and mental health services pertaining to individuals living with serious mental illness.
Excellent communication skills both in written and verbal formats
Knowledgeable about and consultation-oriented towards client risks for suicidality/violence, abuse reporting, dual role conflicts, and other ethical/legal obligations as they arise.
Solution-focused care planning and conceptualization skills within multi-disciplinary team and with external agency partners and individuals
Strong recovery model approach to care and ability to form strong therapeutic relationships with clients from diverse backgrounds and who often are underserved by traditional care models.
Ability to effectively diagnose and make clinical rationales for psychiatric care utilizing the DSM 5-TR and other measures including social determinants of health and functional impairment screenings where appropriate.
Valid CA Driver’s License preferred, ability to travel across SF city to meet clients required.
Ability to work well under pressure while meeting multiple different types of deadlines.
Computer skills proficiency in applications for electronic health care records, Zoom, Box, Microsoft/Outlook applications, and other technologies as needed for the role.
Ability to be a team player with a welcoming attitude.

Responsibilities

Works closely with an interdisciplinary team of other clinical case managers, registered nurses, psychiatric nurse practitioners, psychiatrists, and community specialists (peer counselors) to provide onsite support to residents in the Richardson apartments.
Creates a welcoming community milieu within the apartment building by supporting meal programs, community building events and tenant organizing.
Collaborates with property management to support tenants in maintaining stable independent housing.
Participates in Officer of the Day rotation to be the point person to manage crises, drop-ins, and wellness checks.
Performs intakes and comprehensive psychiatric assessments for adults and older adults with psychiatric and dual diagnoses, psychiatric interviewing and DSM V-TR/WHODAS measures of both mental health symptoms and functional impairments
Provides crisis intervention and management to prevent eviction and hospitalization, and if necessary, facilitates involuntary hospitalization.
Provides individual and group therapy to stabilize clients and prevent psychiatric de-compensation.
Provides case management services, including evaluations, service plan development, assisting clients in accessing housing, financial, medical, and other needed services. Coordinates with other service providers.
Maintains thorough clinical records after each client contact or service, in accordance with mandated standards of San Francisco Community Mental Health Services and funders including Medi-Cal/Medicare
Participates in team meetings and case conferences through presentation of cases, discussion of clinical issues and exchange of information and ideas.
Ongoing training by participating in Felton’s training opportunities, including developing specializations in evidence-informed treatments and practices.
Other duties and responsibilities that may be assigned from time to time.