Clinical Case Manager Supervisor

City of Austin • Austin, TX

5d • $62,280 - $77,850 • Onsite

About The Position

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Austin Community Court is a problem-solving court established in 1999 and was the first community court in Texas and the seventh in the United States. The mission of Austin Community Court is to empower people to thrive by providing impartial justice and compassionate community-based services. Purpose: Under limited supervision, supervises and provides counseling, case management, and crisis intervention services to at-risk adults, and oversees the intake, outreach, clinical, and case management services.

Requirements

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of case management processes and procedures.
• Knowledge of crisis intervention needs assessment and application.
• Knowledge of case management best practices.
• Knowledge of street culture and crisis intervention techniques and procedures.
• Knowledge of appropriate assessment and diagnosis application.
• Knowledge of Federal, State, and Local laws.
• Knowledge of DSM-5.
• Knowledge of City practices, policies, and procedures.
• Knowledge of fiscal planning and budget preparation.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in presenting educational material and providing clinical and case management assistance.
• Skill in establishing positive and collaborative relationships with employees, stakeholders, and partnering agencies.
• Skill in identifying solutions and client resources.
• Skill in providing counseling in a culturally diverse manner.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to lead and mentor in all case management and clinical activities.
• Ability to supervise and assist with the coordination of client assistance through various community programs and agencies.
• Ability to interpret policies and guidelines as they relate to clinical and case management services.
• Ability to establish relationships and demonstrate respect for challenging cultural and socio-economic characteristics.
• Ability to exercise discretion in confidential matters.
• Graduation with a master’s degree from an accredited college or university with major course work in a field related to the job, plus two (2) years of relevant work experience.
• At least one (1) year of experience must be in a lead or supervisory capacity.
• Licensed Professional Counselor OR Licensed Clinical Social Worker in the State of Texas, as required by position.
• Licensed Professional Counselor - Supervisor OR Licensed Clinical Social Worker - Supervisor in the State of Texas (must be able to attain within two (2) years from the date of hire), as required by position

Responsibilities

• Designs and implements systems and procedures to ensure uniform record maintenance, system updating, quality control, and client documentation to include client service plans, progress notes, intake reports, and incident reports.
• Provides information/data, mentoring, and training to staff and to the public.
• Researches special issues concerning processes and procedures and makes recommendations to management.
• Develops and monitors assigned budget, which may include grant development/writing, as needed.
• Participates in strategic and long-range planning.
• Compiles statistical and financial information.
• Coordinates, advocates, and collaborates with other units, agencies, and community resources to meet client needs.
• Provides, facilitates, and oversees crisis intervention, individual/group counseling, treatment plans, diagnosis, solutions, client discharges, and referrals.
• Determines and oversees the prioritization and qualification of appropriate clients.
• Provides and oversees mental health and substance abuse assessment and diagnosis of case management clients.
• Establishes and mentors staff in the development of rapport with clients utilizing various theoretical frameworks and best practices.
• Ensures compliance with licensure, accrediting bodies, agencies, and programs requirements.
• Attends meetings and seminars, as needed.
• Provides, as necessary, supervision for staff working towards their Licensed Clinical Social Work licensure.
• Responsible for the full range of supervisor activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level