Clinical Case Manager II

University of Florida • Gainesville, FL

22h

About The Position

As a Clinical Case Manager II, you will work under the supervision of the
Medical Directors of the NAVIGATE Program at the UF Health Springhill Clinics.
This position is one of a team of NAVIGATE Program professionals providing
clinical interventions focused on coordinated specialty care for patients
experiencing first episode of non-affective psychosis. Clinical duties including
triaging with patients and their families using specialized training from the
NAVIGATE program. Regular NAVIGATE team meetings are an important part of the
clinical duties of this position. This position will conduct clinical interviews
to identify vocation and educational goals of patients within the program and
provide ongoing developmental surveillance of NAVIGATE patients and families
support needs as a Supported Employment and Education Specialist (SEES).

Case Management and Clinical Support Services – Provide comprehensive case
management and clinical support for NAVIGATE patients and families. Documents
NAVIGATE team evaluations and treatment plans, working collaboratively with the
NAVIGATE team to develop and implement approved treatment plans using
professional judgement and discretion Coordinates direct patient therapy
sessions, including individual resiliency and family education sessions, and
provides services when clinical coordinators are unavailable. Ensures NAVIGATE
data elements are captured in real time across all cases. Supports patients in
achieving education and employment goals by providing counseling, identifying
resources, and assisting with tasks such as resumes and other return‑to‑work or
school activities. Participates in weekly team meetings to provide updates on
patient progress, needs, and challenges, and collaborates with peer support
specialists to advocate for patient needs.

Program Support – Work closely with both NAVIGATE program leadership and team
members to support patient care and program operations. Assists with scheduling,
adding patients according to program protocols, facilitating patient outreach,
and ensuring accurate follow‑up documentation as required by the funding agency.
Helps patients access housing, transportation, and other community resources.
Compiles patient lists for weekly case conferences, advocates for patient and
caregiver needs, and ensures timely follow‑up. Participates in program
networking events, identifies opportunities to strengthen partnerships, and
develops relationships with schools and community organizations to enhance
patient support.

Community Outreach - Provides consultation, education, and support to
individuals and families diagnosed with first‑episode non‑affective psychosis
(FEP). Collaborates with schools, agencies, and community partners to increase
awareness and acceptance of individuals experiencing FEP. Engages community
resources to connect families with needed services. Writes consultation notes,
completes required reports, and maintains all documentation in a timely manner.
Develops educational materials for community members, educators, and families.
Collaborates with agencies across the State of Florida to remain current on
clinical developments and ensure consistent delivery of NAVIGATE services.

Program Reporting – Track, compile and develop protocols to provide reporting
needs for the NAVIGATE program’s funding agency. Document and track
consultations and crisis management activities for the reporting agency.

Requirements

• Master’s degree in an appropriate area of specialization and two years of experience; or a bachelor’s degree in an appropriate area of specialization and five years of appropriate experience.

Nice To Haves

• Experience with schizophrenia and first episode psychosis
• Experience with behavioral assessments and providing interventional therapy
• One year of clinical consulting experience in helping individuals in psychiatric care programs
• Experience serving individuals enrolled in SSI, Medicaid, and Medicare programs, along with a working knowledge of community-based services, social support systems, and resource referrals.
• Experience working with older youth and young adults, including the ability to build rapport, support transition planning, and connect individuals to relevant educational, vocational, and community services.
• A licensed social work credential (LSW/LMSW/LCSW)

Responsibilities

• Provide comprehensive case management and clinical support for NAVIGATE patients and families.
• Documents NAVIGATE team evaluations and treatment plans, working collaboratively with the NAVIGATE team to develop and implement approved treatment plans using professional judgement and discretion
• Coordinates direct patient therapy sessions, including individual resiliency and family education sessions, and provides services when clinical coordinators are unavailable.
• Ensures NAVIGATE data elements are captured in real time across all cases.
• Supports patients in achieving education and employment goals by providing counseling, identifying resources, and assisting with tasks such as resumes and other return‑to‑work or school activities.
• Participates in weekly team meetings to provide updates on patient progress, needs, and challenges, and collaborates with peer support specialists to advocate for patient needs.
• Work closely with both NAVIGATE program leadership and team members to support patient care and program operations.
• Assists with scheduling, adding patients according to program protocols, facilitating patient outreach, and ensuring accurate follow‑up documentation as required by the funding agency.
• Helps patients access housing, transportation, and other community resources.
• Compiles patient lists for weekly case conferences, advocates for patient and caregiver needs, and ensures timely follow‑up.
• Participates in program networking events, identifies opportunities to strengthen partnerships, and develops relationships with schools and community organizations to enhance patient support.
• Provides consultation, education, and support to individuals and families diagnosed with first‑episode non‑affective psychosis (FEP).
• Collaborates with schools, agencies, and community partners to increase awareness and acceptance of individuals experiencing FEP.
• Engages community resources to connect families with needed services.
• Writes consultation notes, completes required reports, and maintains all documentation in a timely manner.
• Develops educational materials for community members, educators, and families.
• Collaborates with agencies across the State of Florida to remain current on clinical developments and ensure consistent delivery of NAVIGATE services.
• Track, compile and develop protocols to provide reporting needs for the NAVIGATE program’s funding agency.
• Document and track consultations and crisis management activities for the reporting agency.

Benefits

• Comprehensive insurance plans including medical, dental, vision, and prescription coverage
• Flexible spending accounts, employee wellness program, and employee assistance program
• Financial security via our life and long-term disability insurance, accident and illness insurance
• Plan for your future with retirement savings and investment options that grow with you
• Generous paid time off work options including vacation, sick leave, annual holidays, and personal holiday, and winter break,
• Time to recover – 8 weeks of paid parental and medical leave
• Enjoy discounts for on and off-campus activities and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees