Clinical Case Manager (Housing) - Department 800

Bridgewell•Lynn, MA

About The Position

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs. Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team! Connecting People with Possibilities Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.Summary: The Housing Case Manager is responsible for supporting individuals in obtaining and maintaining housing, maximizing benefits, working with external agencies, establishing community relationships, and accessing internal resources as needed. Schedule: Monday-Friday 9:00am-5:00pm (40 Hours)

Requirements

Preferred educational background: Associate's Degree, or working towards degree in related field, or High School diploma or GED with a minimum of 2 years of successful employment within a housing and/or benefits maximization focused program.
Experience managing individuals with substance abuse and mental health conditions.
Knowledge of housing services, challenges, and resources within demographic area
Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and State insurance programs.
Excellent organizational and problem solving skills
Warmth, empathy, and ability to set limits while maintaining a positive and respectful attitude.
Flexibility, good judgment, organizational skills, and reliable
Proficient in using computer, word processing, spreadsheets, navigation of internet
Requires acceptable CORI results according to Bridgewell policy.

Nice To Haves

Bilingual/bicultural preferred especially in Spanish or Khmer.

Responsibilities

Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
Collect tenant rents and follow through on late rent collections including distribution of notices. Submit rents to Bridgewell financial services department.
Conduct apartment inspections quarterly and/or as situation may warrant. Generate correspondence/reports for supervisor and follow-up letters to tenants as needed.
Mediate with Property Manager common in-house disputes between tenants.
Report maintenance needs reported by the tenant to Bridgewell Facilities Department in a timely manner.
Provide support to individuals with completing HUD housing applications/education applications and other needs associated with housing and continuing education documents.
Document housing progress for each tenant using HUD HMIS system and tier client medical records.
Conduct individual and group informational/educational sessions focused on ensuring housing stabilization, housing challenges and other issues.
Work with individuals on maximizing benefits and income including entitlements, work opportunities, and insurance management.
Maintain required documentation according to HUD and all applicable regulatory standards.
Maintain applicable core training certifications.
Other duties as assigned.

Benefits

Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
A collaborative work environment that values new insight and personal contributions
With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
Additional compensation for on-call rotations
Opportunities for professional development and growth

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