Clinical Case Manager Behavioral Health

CVS Health

2d • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This is a work‑from‑home role within the United States, operating on standard business hours, Monday–Friday, 8:00 AM–4:30 PM (your time zone). No nights. No weekends. The position utilizes advanced clinical judgment and critical thinking to support members’ physical and behavioral healthcare needs. This is accomplished through comprehensive assessment and care planning, direct provider collaboration, and coordination of psychosocial wraparound services. The goal is to ensure effective use of available resources while achieving optimal, cost‑effective outcomes for each member. Fundamental Components Provide telephonic clinical case management for the Medicare population. Apply Motivational Interviewing and other engagement strategies to enhance member participation in case management programs. Complete a Comprehensive Assessment and individualized Plan of Care. Document all interactions in clinical systems supporting legacy Aetna and Coventry membership. Offer behavioral health consultation and collaborate with internal Aetna partners. Participate actively in clinical treatment rounds. Engage in team initiatives focused on program development—innovative thinking encouraged. Spend the majority of work time conducting telephonic outreach and performing computer-based documentation. Assist members in locating appropriate community-based behavioral health resources.

Requirements

• 3+ years of direct clinical practice experience.
• Active and unrestricted clinical behavioral health license in the state of residence (e.g., LPC, LCSW, LMFT, LISW).
• Experience working within behavioral health on a multidisciplinary team supporting the Medicare population.
• Strong time‑management and organizational skills, with the ability to multitask in a fast‑paced environment.
• Ability to sit for extended periods while completing computer-based documentation.
• Motivational Interviewing experience is a plus.
• Access to a residential broadband internet connection of at least 25 Mbps download / 3 Mbps upload.

Nice To Haves

• Crisis intervention skills.
• Experience in managed care and/or utilization review.
• Case management or discharge planning experience.

Responsibilities

• Provide telephonic clinical case management for the Medicare population.
• Apply Motivational Interviewing and other engagement strategies to enhance member participation in case management programs.
• Complete a Comprehensive Assessment and individualized Plan of Care.
• Document all interactions in clinical systems supporting legacy Aetna and Coventry membership.
• Offer behavioral health consultation and collaborate with internal Aetna partners.
• Participate actively in clinical treatment rounds.
• Engage in team initiatives focused on program development—innovative thinking encouraged.
• Spend the majority of work time conducting telephonic outreach and performing computer-based documentation.
• Assist members in locating appropriate community-based behavioral health resources.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level