Clinical Case Management Lead - Social Work

The University of Kansas Health System•Kansas City, KS

About The Position

The Clinical Case Manager Lead, under the direction of the Clinical Case Management Manager, is a department leader who collaborates with the healthcare team to ensure safe, efficient, evidence based care/service to patients of all ages and their families. Primary role is to lead, motivate and train the case management team. Responsible for developing, implementing and updating department training resources to reflect changes within case management role. Organizes new employee orientation by scheduling preceptors, intermittent follow-up and providing oversight of orientation and competency of staff. Educates all staff (including weekend and PRN team) as it relates to department functions, processes, regulatory requirements and systems appropriate to the position. Trains and mentors new case management staff. Creates and maintains a supportive work environment for the entire team.

Requirements

Bachelors Degree in Nursing OR Masters Social Work
2 or more years case management/care coordination experience
Licensed Registered Nurse (LRN) - Single State - State Board of Nursing Registered Nurse in State of Kansas OR Licensed Master Social Worker (LMSW) - State Division of Professional Registration in State of Kansas OR Basic Cardiac Life Support (BLS or BCLS) - American Heart Association (AHA)

Nice To Haves

Master Degree Nursing or related field health care experience
Case Management certification

Responsibilities

Accepts responsibility and accountability for achievement of optimal outcomes within their scope of practice.
Follows policies, procedures and standards; complies with Corporate Compliance program.
Assumes responsibility for risk and safety issues associated with the position.
Takes call as required by the department expectations.
Performs specific job responsibilities and demonstrates accountability for own actions and decisions.
Collaborates with leadership and departmental staff regarding changes that impact case management’s role.
Acquires and maintains knowledge and competence related to the expectations of their position and practices within their scope.
Brings ideas and concerns to supervisor, participates in department decision making.
Demonstrates flexibility and teamwork among case management staff members.
Assists peers in the event of fluxuating census.
Provides coverage to other services as needed or as requested by Manager
Assists with hiring, education and performance evaluation of the staff
Identifies, monitors and reports opportunities for quality improvement to the appropriate department
Ad-hoc member of department practice council
Facilitates ongoing unit education and professionalism through the provision of in-services, CEU opportunities, promoting national certification, models evidence-based practice
Participates in the development and review of policies and procedures
The CLINICAL CASE MANAGER LEAD takes an active role in performance improvement activities as it relates to their area of assignment.
Evaluates training effectiveness and responds as appropriate
Participates in department compliance monitoring and auditing
Works with the manager and human resources in performance management counseling and discipline of staff
Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
Other duties may be assigned as required.