Clinical Care Services Coordinator

Maui Medical Group, Inc. • Wailuku, HI

98d • $21

About The Position

The Clinical Care Services Coordinator (CCSC) works with the patient’s PCP and RN Case Manager to facilitate provider/patient communication for chronic disease self-management. Provides support for patients, families, and caregivers.

Requirements

• 2-5 years of experience in a clinical setting.
• Must be able to manage multiple tasks at the same time.
• Maintains a positive 'can-do' attitude.
• Must be able to work overtime or after hours as the need arises.
• Proficient computer skills; including Microsoft Office (specifically Word and Excel, Coreo, eCW, etc.).
• Self-disciplined, energetic, passionate, innovative.
• Highly organized and well-developed oral and written communication skills.
• Demonstrates sound judgment, decision-making and problem-solving skills.
• Able to maintain confidentiality with all aspects of information in accordance with practice, State and Federal regulations.
• Confidence to communicate and outreach to other community health care organizations and personnel.

Nice To Haves

• Experience with talking with patients about patient’s healthcare.
• Knowledgeable with patient health and disease education.

Responsibilities

• Working with the patient’s multidisciplinary team, contacts patients through appropriate methods and completes assessments for patients clinical, functional, developmental, psychosocial, financial status, and identifies support systems and available resources.
• Assist patients, families, and caregivers with applications for a variety of services, e.g. works with health plan on transportation, insurance questions, and completes and/or explains Advance Care Planning with the patients and family.
• Provides support to patients and families by coordinating with outside resources/agencies to arrange services as needed.
• Coordinates community resources with emphasis on the development of natural support system and coordinates benefits, regulations, laws and public entitlement programs.
• Identifies and coordinates referrals for high risk patient to Maui Medical Groups Case Management Department for Longitudinal Care.
• Knowledgeable with management and reporting tools (e.g. Coreo, CCM, CPC+ etc.). Able to educate PCPs and clinic staff on best use of these tools.
• Understands and uses utilization management reports to track and reduce 'gaps in care'.
• Contacts patients through appropriate methods for patients to follow up with necessary screenings and tests to reduce gaps in care.
• Supports patient self-management of disease and behavior modification interventions.
• Participates with patient data collection, health outcomes reporting, clinical audits, and programmatic evaluation related initiatives.
• Using scheduled appointments, looks through various data sources (insurance portals, CPC+, eClinical Works, HHIE, etc.) to identify patient quality improvement opportunities to close gaps in care.
• Makes notations in Chief Complaint section of eCW and updates the Health.
• Develops and presents educational updates, in-service and training for clinic/ department members, physicians and clinic staff.
• Participates in team and quality improvement meetings/initiatives and at times takes a leadership role in these meetings.
• Knowledgeable with Medicare’s chronic care guidelines and CPC+ Care Delivery Guidelines and understands/participates in the billing associated with these guidelines.
• Demonstrates quality work, completes assignments on a timely basis, and makes decisions within limits of authority.
• Takes initiative in problem solving, maintains confidentiality of patient and company information, and interacts with patients, co-workers, and management in a courteous and respectful manner.
• Maintains time and attendance standards consistent with company policy.

Benefits

• Equal employment opportunity/affirmative action employer.
• Encouragement for individuals with disabilities, minorities, and veterans to apply.

What This Job Offers

• Number of Employees: 251-500 employees