Clinical Care Manager

Seven Hills Foundation•Worcester, MA

1d•$75,000

About The Position

The Clinical Care Manager is responsible for overseeing outreach, care coordination and RN processes in their respective region. The Clinical Care Manager will supervise Care Coordinators in providing coordinated care management services as an integrated member of the care management team to a diverse population with LTSS needs. The Clinical Care Manager is responsible for providing final review and approval of the Enrollee’s Comprehensive Assessment and Care Plan. The Clinical Care Manager maintains ongoing collaboration with the care team for review and approval of workflows and processes.

Requirements

Minimum of 2 years of professional experience in community-based mental health, substance use, or physical health settings
Holds one of the following professional licenses: RN (with BH expertise), LICSW, LMHC, LMFT, LADC I, Licensed Psychologist, LCSW, Licensed Rehabilitation Counselor, or Registered Occupational Therapist
Supervisory experience (minimum 2 years preferred)
Demonstrated clinical judgment and decision-making ability
Effective communicator with strong collaboration and customer service skills
Excellent interpersonal, time management, and organizational skills
Proficient with Electronic Health Records (EHR) and Microsoft Office, especially Word and Excel
Comfortable using data systems and mobile technology
Strong written and verbal communication skills
Proven ability to lead and work in a dynamic, fast-paced team environment
Must have a valid driver’s license, access to reliable transportation, and ability to travel regularly
English fluency required, additional language skills a plus

Nice To Haves

Strong understanding of Health Equity and experience working with culturally and linguistically diverse populations preferred
Experience with complex LTSS needs, care coordination, or behavioral health highly desired

Responsibilities

Supervise and support Care Coordinators, Outreach Specialists, and RNs to ensure compliance with program requirements and quality metrics
Hire, train, mentor, and develop high-performing interdisciplinary teams
Oversee completion and approval of comprehensive assessments and person-centered care plans
Collaborate with care teams and external providers to ensure coordinated delivery of LTSS services
Monitor team performance and adherence to care management timelines and standards
Ensure timely medication reconciliation and effective care transitions for Enrollees
Utilize tracking systems to monitor outreach, assessments, service delivery, and documentation
Ensure care plans meet state (EOHHS) requirements and are updated as needed
Facilitate team meetings and Enrollee case discussions to ensure holistic, person-centered care
Support staff in connecting Enrollees to health, wellness, and community-based services
Ensure compliance with agency policies, procedures, and performance standards
Participate in agency trainings, supervision, and staff meetings
Promote dignity, respect, and rights of all clients in accordance with agency values

Benefits

Health Insurance: Offered through Blue Cross Blue Shield, with generous company contribution.
Enhanced Retirement Plan: 25% - 33% Employer match based on tenure.
Student Loan Assistance: Consolidation, counseling, & limited employer contribution!
Discounted Tuition with College & University Partnerships!
Tuition Assistance: Reimbursed or prepaid college coursework!
Home Mortgage Initiative: Favorable down payment (3-5%), reduced closing costs co-paid by Seven Hills!
Generous Accrued Paid Vacation: 3 weeks in your first year!
Vacation Cash-Out Option
3 Paid Personal Days
11 Paid Holidays
Accrued Paid Sick Time