Clinical Care Coordinator, NYC START - Bureau of Mental Health

City of New York • Long Island City, NY

5d

About The Position

The Bureau of Mental Health’s mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to providers that are grounded in accurate, data driven information that fosters community participation, thus reducing the stigma around mental health. This includes procuring and monitoring more than 500 contracted programs that provide mental health treatment, psychiatric rehabilitation, supportive housing, care coordination and advocacy services and operating court-mandated Assisted Outpatient Treatment (AOT), Single Point of Access (SPOA) for mobile treatment and care coordination and NYC Supportive Treatment and Recovery Team (NYC START) for people with first episode psychosis.

The NYC Supported Transition and Recovery Team (NYC START) is a specialized program providing services to shorten the duration of untreated psychosis and improve linkage to care, and community support for New Yorkers experiencing a first episode of psychosis. The program collaborates with hospital treatment teams and discharge planners for optimal after care plans, assist with linkage to out-patient services and community support, provides care coordination services in the community for three months following a hospital discharge, and works with community treatment providers, families, and other support to promote successful community engagement.

Requirements

• A baccalaureate degree from an accredited college or university, and either: 1. A Master's degree in Social Work from an accredited college or university in the school of social work, or 60 graduate semester credits from an accredited university in social work, psychology, health, rehabilitation, public health, psychiatric nursing or special education; plus one year of full-time, satisfactory experience providing direct care in a social, psychiatric, health, mental retardation/developmental disabilities or substance abuse/chemical dependency/alcoholism agency or in the administration of a program providing direct care as described above, or as a consultant on program planning or evaluation for such services; or 2. A Master's degree of at least 30 graduate semester credits from an accredited university in psychology, sociology, anthropology, public health, special education, psychiatric nursing, counseling, human services, health, rehabilitation, public administration, or business administration; plus two years of experience as described in "1" above; or 3. A satisfactory combination of education and/or experience. Candidates without either a Master's degree as described in "1" or "2" above or at least 60 graduate semester credits in the areas listed in "1" above, must have at least: a) a baccalaureate degree from an accredited college or university and one year of actual experience as described in "1" above; plus b) a satisfactory combination of: (i) graduate semester credits in the areas listed in "1" and "2" above; and/or (ii) additional experience as described in "1" above, to equal 60 graduate semester credits or 2 years of experience. Graduate semester credits from an accredited university may be substituted for the experience in qualification "3 b)" only, on the basis of 30 graduate semester credits for each year of experience. Experience may be substituted for graduate semester credits in qualification "3 b)" only, on the basis of one year of experience for each 30 graduate semester credits.
• NOTE: For assignment to Assignment Level II, in addition to meeting the above qualification requirements, all candidates must have one additional year of experience as described in "1" above.

Responsibilities

• Respond to hospital reports and review clinical material to determine if individuals referred to NYC START meet program criteria.
• Conduct intake / enrollment appointments with individuals hospitalized for a first episode of psychosis and the involved hospital treatment team to offer services.
• Work with consumers, their families, and hospital discharge planning staff to provide information, offer support, identify appropriate referral options, and assist in linkage to care and other resources in the community.
• Travel daily within the 5 boroughs to perform field visits and provide care coordination services in the community.
• Collaborate and interface with consumers, their families, and mental health providers to support engagement in services.
• Assess the quality and appropriateness of care planned and provided.
• Work collaboratively with other NYC START team members and perform other duties as assigned.

Benefits

• Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
• Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
• Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees